Before you can search through the data you have captured, you need to specify which business objects you want to include in your knowledge database. In addition, you can specify whether specific attributes are included or excluded in a search.
Any business object that is a process (such as Request, Problem, Change and Call) has a parent module of Process Management. To change the Is Knowledgeable? property on any of these processes, you must change the property on the Process business object. This setting is then applied to all processes.
Next, you need to set up which business object attributes you want to include in the search.
Setting up which attributes to search