This topic applies to systems using a Service Desk or Universal license only.
The Rich Incident with Survey process is a version of the Rich Incident process with the option of sending a simple end-user survey after the Incident is resolved.
For details about the Assignments and Optional Actions at each status, see Incident Management: Rich Incident.
You can set the frequency at which surveys are sent by changing a value in a calculation. For more information about configuring and using the surveys, see Incident Management: Incident with Survey.