Incident Management: Task

This topic applies to systems using a Service Desk or Universal license only.

Tasks enable you to divide an Incident into more manageable pieces of work, each of which can then be assigned to different people. Tasks can be completed, and completed Tasks can be reopened.

Optional actions for each status:

Status

Optional actions

Open

Add Assignment
Add Note
Add Reminder
Create Escalation Point
Restart
Start Clock
Stop Clock

Completed

None


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