Request Management: Assigned Task

If a request incorporates a number of activities, then you can subdivide the request using one or more tasks. Tasks contain actions that must be resolved before you can close the requests. Like requests, tasks are processes (and are sub processes of the request). You can add Tasks as Optional Action Instances to any process as required. If you want to add a Task to the standard configuration Request processes, you can add the predefined Task process included within the default configuration.

The Assigned Task is assigned to the group and analyst selected on the window and moves to the Open status. When the work on the Task is completed, the Complete action moves it to the Completed status and notifies the assignee using a reminder. From here, you can Restart the Task if required.

Optional actions for each status:

Status

Optional actions

Open

Add Assignment
Add Note
Add Reminder
Create Escalation Point

Completed

None


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