You upgrade the Ivanti database using the Ivanti Configuration Center.
For V7.7.2, the obsolete HelpDesk persistence manager was removed. If you do not upgrade your database, you will receive an error similar to:
Could not load file or assembly ‘Touchpaper.Framework.Data.Pm.Rdb.HelpDesk’ or one of its dependencies. The system cannot find the file specified.
Running the upgrade will fix this error.
When you upgrade your database to V7.6.1, fields that use the ntext data type in the database are upgraded to the more future-proofed nvarchar data type. On large databases this can take a long time, so you may need to increase the Command timeout setting for the Framework web application in the Configuration Center to avoid time out problems. For more information, see below.
When you are upgrading the database, you need to select a Service Desk Framework that has the Logon policy set to Explicit only on its Edit Application dialog.
If your database is very large, you could get timeout problems. You can reduce this problem by altering the Command timeout value for the Service Desk Framework.
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