Creating an article from a document
As you cannot add keywords, symptoms and so on to any documents that you add to your knowledge database, you may want to convert these documents to articles if you are using Service Desk.
To create an article from a document:
- Select the required document in the results list of the Knowledge Management Search component.
- On the Actions list, click Create Article.
The Article window appears.
- Specify the required mandatory information, then click .
The document is automatically added to the article. You can now add any relevant information, for example keywords, to the article.