Queries

This topic applies to systems using a Service Desk or Universal license only.

Call Workload List

Purpose:

A prioritized list of calls

Prompts:

None

Fields displayed:

Priority Title, Class, Lifecycle, Extended ID, Raised By, Assigned Group, Assigned Analyst, Assignment Date, Assignment Number, Title, Status

Criteria:

None

The Call Workload List query includes the Reference Number attribute as a hidden column in addition to the Extended ID attribute (which uses the column heading of Reference). This hidden attribute is used for sorting. For more information about extended IDs, see the Designer Guide.