Window views

This topic applies to systems using a Service Desk or Universal license only.

This section describes the window views that are associated with the Incident Management module. You will need to configure appropriate View Selection Rules to use these window views.

For more information about window views, see the Window Manager chapter of the Designer Guide.

Administrators

Incident Management.Incident

Index

Process

Action

Object State

Window

1

-

-

Any

Admin Incident

Incident Management.Note

Index

Process

Action

Object State

Window

1

-

-

Any

Admin Note

Incident Management.Resolution

Index

Process

Action

Object State

Window

1

-

-

Any

Admin Resolution

Incident Management.Task Incident

Index

Process

Action

Object State

Window

1

-

-

Any

Admin Task

Default

Incident Management.Incident

Index

Process

Action

Object State

Window

1

-

Complete Mandatory Data

Any

Mandatory Fields

2

-

-

New

Analyst New Incident

3

-

-

Update

Analyst Update Incident

Incident Management.Task Incident

Index

Process

Action

Object State

Window

1

-

-

New

Analyst Task New

2

-

-

Update

Analyst Task Update

End User

Incident Management.Incident

Index

Process

Action

Object State

Window

1

-

-

New

End User New Incident

2

-

-

Update

End User Update Incident

Incident Management.Note

Index

Process

Action

Object State

Window

1

-

-

Any

End User Note