Window views

This topic applies to systems using a Service Desk or Universal license only.

This section describes the window views that are associated with the Knowledge Management module. You will need to configure appropriate View Selection Rules to use these window views.

For more information about window views, see the Window Manager chapter of the Designer Guide.

Default

Knowledge Management.Article

Index

Process

Action

Object State

Window

1

-

Edit Article

Any

Analyst Edit Article

2

-

-

New

Analyst New Article

3

-

-

Update

Analyst Update Article

Knowledge Management.Task

Index

Process

Action

Object State

Window

1

-

-

New

Analyst New Task

2

-

-

Update

Analyst Update Task

End User

Knowledge Management.Article

Index

Process

Action

Object State

Window

1

-

-

Any

End User View Article