Reports

This topic applies to systems using a Service Desk or Universal license only.

Problem Report

File name:

Problem.rpt

Purpose:

Used to create the report that is displayed when you click the print button on a Problem

Parameters:

Guid

Fields displayed:

Logged By, Severity, Status, Breached, Logged Date, Assigned Group, Assigned Analyst, Category, Summary and Notes

Problems Created in Month by Assignee

File name:

OpenProblemsByMonth.rpt

Purpose:

To display all the open problems for a specified month.

Parameters:

Month, Year

Fields displayed:

Grouped By Assigned Group and then Assignee. It then displays: Percent already resolved, ID, Severity, Breached and Description.