Window views

This topic applies to systems using a Service Desk or Universal license only.

This section describes the window views that are associated with the Problem Management module. You will need to configure appropriate View Selection Rules to use these window views.

For more information about window views, see the Window Manager chapter of the Designer Guide.

Default

Problem Management.Problem

Index

Process

Action

Object State

Window

1

-

-

New

Analyst New Problem

2

-

-

Update

Analyst Update Problem

Problem Management.Task Problem

Index

Process

Action

Object State

Window

1

-

-

New

Analyst New Task

2

-

-

Update

Analyst Update Task