Process Status Images dashboard

The Process Status Images dashboard is provided in the Administration shortcut group in Web Desk and available for publishing as required in Workspaces.

The dashboard enables you to modify the image associated with each status in selected modules by clicking the row for the status that you want to set an image for. You can then use a report template to use these status images in other queries.

For more information about report templates, see Creating report templates for Web Access and Workspaces. For details of the Lifecycle Status queries, see Lifecycle Queries.

The following gadgets are available:

Incident

Purpose:

Lists the available statuses in the Incident Management module with their current image

Type:

Data Grid

Module

Lifecycle

Object:

Status

Query:

Admin Query - Status - Incident

Request

Purpose:

Lists the available statuses in the Request Management module with their current image

Type:

Data Grid

Module

Lifecycle

Object:

Status

Query:

Admin Query - Status - Request

Change

Purpose:

Lists the available statuses in the Change Management module with their current image

Type:

Data Grid

Module

Lifecycle

Object:

Status

Query:

Admin Query - Status - Change

Problem

Purpose:

Lists the available statuses in the Problem Management module with their current image

Type:

Data Grid

Module

Lifecycle

Object:

Status

Query:

Admin Query - Status - Problem

Article

Purpose:

Lists the available statuses in the Knowledge Management module with their current image

Type:

Data Grid

Module

Lifecycle

Object:

Status

Query:

Admin Query - Status - Article

Configuration Item

Purpose:

Lists the available statuses in the Configuration Management module with their current image

Type:

Data Grid

Module

Lifecycle

Object:

Status

Query:

Admin Query - Status - Configuration Item