In the following example, the filter rule added in Data filtering runs only if a check box on the incident is not selected.
For this example, a new attribute, called Disable CI Filter is needed on the Incident object. This attribute has a Data Type of Boolean, with the Default Value set to False. When added to the Incident window, this provides an unselected check box.
We want the CI filter to apply when the Disable CI Filter check box is not selected – when the value of Disable CI Filter is False. If an end-user calls to log an incident for an item that is not associated with them, the analyst can select the Disable CI Filter check box. This sets the value of Disable CI Filter to True, which will then disable the CI Filter, thus breaking the link between the User and the CI.
You can add further filters and conditions as required.
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