In addition to creating CIs, users, and groups from a process, you can also link and unlink these items. You first need to add the required actions to the process object in Object Designer, and then design your process to use these actions.
The procedure is almost identical for each action – the procedure below describes how to add an action that you can use to link CIs to a user from a Change.
To add the linking and unlinking actions:
In Object Designer, open the top-level process object for the module you want to use. For example, open Change Management\Change.
With the object selected in the Attributes tree, click Manage Business Object Actions in the Actions list. The Manage Business Object Actions dialog appears.
Click Add. A new action is added.
In the Title box, type the text that you want to appear as the action. For example, Link User to CI.
In the Action type list, select Create if you want to create links between objects, or Delete if you want to unlink objects.
In the Target Business Object tree, select the link that you want to create or delete. For example, Configuration Management\User Configuration Item.
Add any other linking and unlinking actions you require, then click OK.