Knowledge Domains

You can categorize the items within the knowledge database, to help you to control access to this data. For example, you may want to prevent all groups apart from HR seeing information about salary and bonuses. You create these categories within the Knowledge Management folder on the Categories tree.

For information about configuring the knowledge domains for groups, see Specifying the knowledge domains for groups. For information about Knowledge Management, see the Knowledge Management Guide.

To create a knowledge domain category:
  1. In the Administration component, expand the Categories tree.
  2. Expand the Knowledge Management folder, then select the Knowledge Domain Category folder.
  3. On the Actions list, click New Knowledge Domain Category.
    The Knowledge Domain Category window appears.
  4. Specify a name for the category and if required, specify any additional information.
  5. Click .
  6. Repeat as required.

You can create any number of categories and sub-categories. However, to keep it manageable, we recommend creating no more that 4 levels.