You log processes (for example, requests, problems, or changes) in Self Service by clicking the appropriate link in the Shortcut bar. The process links that are available to you have either been published to you using Ivanti Console (see Publishing shortcut groups to users, roles and groups), or have been added directly to your Self Service Shortcut bar.
Each process has a configurable Details window that you use to capture the initial information. The Details window that you see could be different from that seen by other users, depending on their role, for example.
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