Logging in

If your system is set up to use Integrated Login, you are logged in automatically using your network login. Otherwise, you need to log in using your Service Desk or Asset Manager user name and password. Contact your IT administrator for this information.

To start Self Service:
  1. Start a suitable web browser, and open:
    http://<server>/<ServiceDesk.WebAccess>/ss/home/index.rails
    Where <server> is the computer or web site name where Web Access has been installed, and <ServiceDesk.WebAccess> is the name of the Web Access web application that was set during installation.

If the web server is configured to use SSL, type https://<server>/<ServiceDesk.WebAccess>/ss/home/index.rails

You are automatically logged off after a period of inactivity, but we recommend that you log off manually when you are finished using Self Service to release the license that you are using more promptly.