Computer Telephony Integration (CTI) is provided using QGate intelli-CTi as the middleware between Ivanti Service Desk and your telephony switch. Before you can use the telephony features of Service Desk you need to install and configure QGate intelli-CTi on each workstation where you want to use CTI.
You can find out about:
For information about setting up QGate intelli-CTi, refer to the documentation provided with it.
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