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When all of the activities relating to a process have been completed, it can be resolved and closed. Resolution and closure are the two steps that make up the final stage in the process.
For many service desks, two steps are required to close a process because there may be a procedural requirement for the analyst involved to sign off processes internally before a supervisor completes the formal closure. Other service desks close processes directly without the intermediate resolution stage. Consult your system supervisor for the correct procedure.
We recommend that you provide as much detail as possible when resolving or closing processes so that this information is available to other analysts when they handle similar issues.
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