IT Analyst Workspace help
Use the IT Analyst Workspace to access information, tools, and processes that help IT Analysts resolve problems and meet service level agreements.
IT Analyst tasks include:
The Workspace home page shows tasks you own and tasks other Ivanti administrators own. If you want to modify the tasks that appear on this page, use your Ivanti console.
You can search for user and device profiles by name.
Results for users include the managed devices they've used. Results for devices include the user's that have logged into them.
Device profiles also include:
- Device hardware information
- Software that is installed and configured for monitoring in the software license monitoring tool
- Ivanti tasks that are scheduled to run on those devices
When viewing a device profile for a device that has the Ivanti HTML remote control agent, you can start a remote control session with that device.
To start a session, click the remote control button if it is available.
The session launches in a new browser tab or window, depending on your browser's default behavior.
When viewing a device profile for a device that has the Ivanti standard agent, you can remotely install Ivanti software distribution packages on that device. Use the Ivanti console to create and manage distribution packages.
To remotely install a package, click the install software button if it is available.
Select the package you want from the list and click Install in the package description.
This will create a scheduled task in the Ivanti console targeting the device you're viewing. Close the push software box and check the Task overview for the task status.
IT Analyst Workspace questions and answers
What rights/scopes do I need to view the IT Support Analyst Workspace?
This Workspace uses the same scopes your IT administrator set up within Management Suite. As a help desk person, this generally means you’ll need a scope that encompasses all devices for the employees you support.
In the views showing money/costs, why don't the values include my country's currency symbol?
The values don't include a currency symbol because we have an international customer base and we don't know what currency was used to price licenses and products.
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