Accessing License Optimizer

You access License Optimizer using a web browser. Contact your supplier for your URL.

Supported browsers

The latest versions of the following browsers are supported:

Google Chrome

Mozilla Firefox

Microsoft Edge

Apple Safari

Logging in

You log in to License Optimizer using your Username and Password. When you first log in, you must change your password and provide an answer to a secret question that is used for password resets. Your password must contain at least eight characters and include letters and numbers. After you have set your new password and secret, you are prompted to log in using your new password.

The Username and Password are both case sensitive.

Resetting your password

You can reset your password from the login screen.

To reset your password:

  1. Click Forgotten Password.
    You are prompted to enter your username and pass a textual CAPTCHA challenge.
  2. Click Next.
    You are prompted with your selected secret question.
  3. Enter the answer and click Next.
    License Optimizer e-mails the address stored for the account with instructions for resetting the password.

The e-mail contains a link that guides you through the password reset process. You need to confirm your username, pass a textual CAPTCHA challenge, confirm your previously provided secret answer, and then enter and confirm a new password.