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Setting up alerts

Administrators and users with alert-user rights can define alerts that notify when certain events occur in a data source. Two types of alert rules are available, and you can set either type to run periodically:

Dashboard alerts: Use when you want notification that a rule was breached in a dashboard. Define these alerts in the dashboard they're associated with in the Dashboard Designer.

Threshold alerts: Use as standalone rules that check for certain events that occur in the reporting data. Create these alerts on the Alerts list page.

Alerts list

To open the Alerts list page, click the icon in the toolbox.

From the alerts list, you can view all dashboard and threshold alert rules that you've personally defined, as well as a pane showing a breach history list. Administrators can view their own alert rules and breach history list but also have the option to view alerts defined by all other users. To do so, clear the My alerts only option in the top right corner of the page.

The alerts list also provides statistics on each of the defined alert rules. Hover over the statistics columns (last hour, today, and so on) for more information.

Right-click a listed alert to see or do the following (options will differ depending on the type of alert selected):

Edit alert: Edit the alert by changing its triggers, actions, or settings.

Pause alert: Pause the alert so that it won't be checked again until it you manually resume it.

Resume alert: Unpause an alert. This option updates the status of the alert to active and then resumes checking the alert.

Delete alert: Delete the alert from the system.

Breach history: Filter the breach history list to show only breaches for the selected alert.

Alert service status

A separate alert service needs to be on before Xtraction can check alerts and perform actions. At the top right of the alerts list is an indicator showing the status of the service—green shows that the service is running, red indicates that a problem may exist with the service. 

The queue size is also displayed, showing how many alerts have been queued for checking. A consistently high queue size indicates that more alerts are defined than can be handled by the alert service.

To turn on the alert service or to enable the service to handle more alerts, change the settings in the Xtraction Settings application.

Dashboard alerts

Dashboard alerts are defined and edited within the dashboard they're associated with.

You can set up alert rules at the dashboard level or for a particular component on the dashboard. For dashboard-level alert rules, Xtraction checks the rules for all displayed components; if any one of the rules is breached, an alert action will occur. When set at the component level, Xtraction only checks the alert rule for that particular component. 

Threshold alerts

Unlike dashboard alerts, you create and edit threshold alerts on the Alerts list page.

Threshold alerts are designed to check for specific data-source values and can notify you when a significant event happens with your reporting data. For example, you can set a threshold alert to notify when a priority 1 incident is about to breach a service level agreement (SLA), which could have significant financial impact on your company.

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