Service Level Management

For more detailed information, see Service Level Management settings.

Escalation Poll Interval – The interval, in seconds, between the occasions when the system monitors escalations.

Expiry Notification Default Subject Text – Messages are sent when the time for an escalation action has expired. This is the default subject text for the Expiry Action Notification message.

Expiry Notification Default Message Text – Messages are sent when the time for an escalation action has expired. This is the default message text for the Expiry Action Notification message.