Incident Management: Task

This topic applies to systems using a Service Desk or Universal license only.

Tasks enable you to divide an Incident into more manageable pieces of work, each of which can then be assigned to different people. Tasks can be completed, and completed Tasks can be reopened.

Optional actions for each status:

Status	Optional actions
Open	Add Assignment Add Note Add Reminder Create Escalation Point Restart Start Clock Stop Clock
Completed	None