Integrating with Service Desk or Asset Manager

This document highlights some of the many ways in which you can integrate Service Desk or Asset Manager more tightly with your organization's other business applications and with external applications. It doesn't provide a large amount of technical or procedural information, but provides cross references to where that information can be found.

Some integrations, which can provide you with powerful solutions to your business problems, can be implemented very simply; others may require more care and greater consideration.

There are two main types of integration with Service Desk and Asset Manager:

• User interface integrations – those that provide in-context actions, enable you to display information from other applications in Service Desk or Asset Manager, or enable you to display information from Service Desk or Asset Manager in other applications.
• Process and data integrations – where Service Desk or Asset Manager is integrated with another application or applications to provide an extended process solution; this integration happens automatically in the background as a result of prior activity.