Tenant Suspension

Access to a tenant used with an evaluation license or a production license might be suspended by Ivanti Neurons for MDM. An Evaluation Licence might be suspended when the evaluation period expires or when the usage allowance has been exceeded. A Production License might be suspended when the subscription period expires or when the usage allowance has been exceeded. Ivanti Neurons for MDM will restore a suspended tenant when the license has been renewed or when additional licenses have been purchased, in case of an overage.

When a tenant licence is suspended:

• Existing registered devices continue to function normally.
• Administrators cannot log in to the Admin portal.
• New devices cannot be registered.
• API access to the tenant is blocked.
• End users can continue to access the Self-Service portal.

Tenant Suspension Action and Error Messages

Suspension Action	Error	Error message displayed	Location
End Customer-integration API access is blocked.	API Call fails.	Access denied. Your Evaluation Licence has expired. Please renew your licence to re-enable API access. Contact your System Administrator for details.	API error 401.
New devices are blocked from registering.	An error message is displayed on the enrolment screen.	Unable to register your device. The licence for your system has expired. Please contact your system administrator for details. Previously enrolled devices will continue to operate normally.	Following password verification.
Administrator is blocked from logging in to the Admin portal.	An error message is displayed on the login screen.	Unable to login. Your Licence has expired. Please renew your licence to regain access to the Admin Portal and to enrol new devices. Devices that have been previously enrolled devices will continue to operate normally. Contact your sales representative to renew your licences. Note that the Admin password expires after one year (365 days).	Following password verification.