Retiring a device

Retiring a device archives the data for that device and removes the configurations and settings applied by MobileIron Core (no personal information or settings on the device are impacted). The entry for the device no longer appears in the Device & Users page (unless you specifically search for retired devices), and the user is notified that the software has been removed.

If the retired device is also in the ActiveSync Association view, it remains there. However, because the device is retired, it can no longer access the ActiveSync server. You can manually remove the device from the ActiveSync Association page. See “Removing ActiveSync phones” in the MobileIron Sentry Guide.

If you have duplicate devices, see Managing Duplicate Devices.

Procedure 

1. Go to Device & Users > Devices.
2. Select the check box for the device.

3. Click Actions > Retire.

   The Retire dialog appears.

4. In the Retire dialog, confirm the user and device information and enter a note.

5. Click Retire.

   The user receives notification of the action.

   To see a list of retired devices, see “Searching for retired devices” in the Getting Started with MobileIron Core.

For Windows devices, applying the Retire action to a device removes all Wi-Fi profiles. However, if the device is connected to a Wi-Fi profile pushed from Core, that Wi-Fi profile is not removed immediately, but after the user disconnects from that Wi-Fi.