Managing app reviews in Apps@Work (Android, iOS, macOS)

This feature is available for Apps@Work on Android, iOS, and macOS devices only. You can manage app reviews in the global device space only.

As long as an app is available for installation from Apps@Work, device users can review the app after they have installed it. You can manage app reviews so that only the most current reviews for the latest app version are visible to device users, for example. For any given app in the App Catalog, you can delete individual reviews, or all reviews.

Managing app reviews involves the following main steps:

Enabling app review management

You enable the administrative management of app reviews by adding the Managing reviews option to the App Management admin role.

This feature is available for Apps@Work on Android, iOS, and macOS devices only. You can manage app reviews in the global device space only.

Procedure 

  1. In the Ivanti EPMM Admin Portal, select Admin > Admins.
  2. Select the check box next to the name of the administrators for whom you wish to enable app review management.
  3. Select Actions > Edit Roles.
  4. In the Edit Roles window, select App Management > Manage reviews.
  5. Click Save.

Related topics 

Deleting app reviews for a managed app (Android, iOS, macOS)

You can delete selected reviews of a managed app available on Apps@Work. For example, you can delete one individual review, several reviews, or all reviews of a managed app.

This feature is available for Apps@Work on Android, iOS, and macOS devices only. You can manage app reviews in the global device space only.

Before you begin 

Enable app review management for the administrator users in the global space, as described in Enabling app review management.

Procedure 

  1. Go to Apps > App Catalog.
  2. Select an app whose reviews you want to delete.
  3. Select Actions > Manage Reviews.
    A list of reviews for the app is shown in the Manage Reviews window. You can optionally sort the reviews by date.
  4. Select the review you want to delete.
  5. Alternatively, select all the reviews for this app.
  6. Click Delete.

Related topics