Deploying the TeamViewer QuickSupport app

This section explains how to deploy the TeamViewer QuickSupport app to Android devices managed by Ivanti EPMM.

  1. In the Admin Portal, go to Apps > App Catalog.
  2. Select Quick Import.
  3. Select Google Play.
  4. In the Application Name field, enter teamviewer.
  5. Select Search.

    Google Play Store search results on TeamViewer

  6. Find the app in the search results.
  7. Select Import.
  8. Dismiss the displayed message and the Google Play Store Search dialog box.
  9. Under Apps > App Catalog, select the app you just imported.
  10. Select Actions > Apply To Labels.
  11. Select labels that represent the devices that should have the app added to the app catalog.
  12. Select Apply.
  13. Instruct Android device users to install the app.
  14. Instruct Android device users to launch the app.

    If an add-on is available for the device, the device user will be prompted to install it.

  15. Instruct device users to install the add-on if prompted to do so.