How Help@Work for Android works

The following diagram illustrates how Help@Work for Android with TeamViewer establishes a remote control session.

1. Administrator selects a target device in the Admin Portal Devices > Devices.

2. Ivanti EPMM contacts the TeamViewer Server to create a remote session and retrieve a session ID.

3. Ivanti EPMM sends a command to Ivanti Mobile@Work on the device to start a remote session using the session ID. Ivanti EPMM also launches the TeamViewer software on your desktop with the session ID.

4. The Ivanti Mobile@Work app sends a message (intent message object) containing the session ID to the TeamViewer app to start a remote session.

5. TeamViewer app connects to the TeamViewer Server.

6. Administrator takes remote control of the device.