Device management with the Ivanti Mobile@Work My Devices tab

Ivanti Mobile@Work includes a self-service feature that allows device users to manage the device they are currently using, as well as any other devices that they have registered with Ivanti EPMM. The device management actions device users can take in the My Devices tab are generally similar to those available in the Ivanti EPMM User Portal.

The self-service feature is in the My Devices page in Ivanti Mobile@Work, and includes the following tabs:

  • Actions: Actions a device user can take on the device currently in use, or other devices registered to that user, such as locking, unlocking, wiping, and re-enrolling the device with Ivanti EPMM.
  • Info: Details about the selected device, such as the device model number, OS version, and device registration date.
  • Map: The precise street location of the selected device.

Actions you can take on the current device

In the My Devices tab, you can take the following actions on the device you are currently using:

  • Check for Updates
  • Re-enroll Device
  • Retire Device (only if the device user has the correct permissions to retire a device)

Actions you can take on your other devices

You can also use the My Devices tab to take the following actions on other devices registered to you, even if those devices are not currently at your disposal:

  • Unlock Device
  • Lock Device
  • Retire Device
  • Wipe Device

You can lock, unlock, retire, or wipe one of your devices if you have the relevant roles assigned to you. If you only have one registered device, you cannot unlock, lock, or wipe that device in the My Devices tab.

Device status

The My Devices tab lists all devices registered to the device user who is logged in to Ivanti Mobile@Work. Each device shows the status of any actions taken on that device. For example, if you initiated a wipe on the third device in your list of devices, the status of that device might be “Wipe Pending”.

Related topics

Authenticating with Ivanti EPMM from the My Devices tab in Ivanti Mobile@Work

You must authenticate with Ivanti EPMM when:

  • Managing your devices with the My Devices tab for the first time
  • The connection between Ivanti EPMM and Ivanti Mobile@Work has timed out
  • After you have exited and re-opened Ivanti Mobile@Work.

Ivanti Mobile@Work only persists the username if you successfully authenticate with Ivanti EPMM.

Procedure

  1. In Ivanti Mobile@Work, tap My Devices.

  2. Tap Show my devices.

    Ivanti Mobile@Work shows the Authentication Required popup.

  3. When authenticating for the first time after upgrading from previous versions of Ivanti Mobile@Work, enter the device username and password in the space provided.

  4. When authenticating thereafter, enter the device password at the prompt.

    Ivanti Mobile@Work shows the devices registered to the authenticated device user in the My Devices tab, with the device currently in use at the top of the list.

Related topics

Checking for Ivanti EPMM updates with Ivanti Mobile@Work

The My Devices tab in Ivanti Mobile@Work allows you to check for any updates available from Ivanti EPMM. Updates may include modified Mobile Device Management (MDM) profiles, AppConnect policies, and certificate enrollment settings, for example. If updates are available, Ivanti EPMM sends the updates to the device. You can check for updates with the device you are currently using.

You can only check for Ivanti EPMM updates on the device currently in use.

Procedure

  1. In Ivanti Mobile@Work, tap My Devices.

  2. Tap the device on which you wish to take action.

    Ivanti Mobile@Work shows the Device Details page.

  3. Tap Actions > Check for Updates.

    Ivanti Mobile@Work communicates with Ivanti EPMM to check for updates.

Related topics

Re-enrolling a device with Ivanti Mobile@Work

You can re-enroll the device you are currently using with Ivanti EPMM. After requesting re-enrollment, Ivanti EPMM pushes the relevant profiles and configurations to the device again.

You can only re-enroll the device currently in use.

Procedure

  1. In Ivanti Mobile@Work , tap My Devices.

  2. Tap the device on which you wish to take action.

    Ivanti Mobile@Work shows the Device Details page.

  3. Tap Actions > Re-enroll Device.

    Ivanti Mobile@Work sends a request to Ivanti EPMM to re-register the device.

Related topics

Retiring a device with Ivanti Mobile@Work

You can remove from Ivanti EPMM management your current device, or any device you have registered with Ivanti EPMM.

You need to have the relevant role assigned to your user name to take this action. The role is a user portal role. For more information, see Assigning user portal device management roles.

Procedure

  1. In Ivanti Mobile@Work , tap My Devices.

  2. Tap the device on which you wish to take action.

    Ivanti Mobile@Work shows the Device Details page.

  3. Tap Actions > Retire Device.
  4. At the prompt, tap Retire Device.

  5. Enter your password.

    Ivanti Mobile@Work sends a request to Ivanti EPMM to retire the device.

Related topics

Unlocking a device with Ivanti Mobile@Work

You can unlock another device you have registered with Ivanti EPMM from Ivanti Mobile@Work on the registered device you are currently using.

You need to have the relevant role assigned to your user name to take this action. The role is a user portal role. For more information, see Assigning user portal device management roles.

Procedure

  1. In Ivanti Mobile@Work , tap My Devices.

  2. Tap the device on which you wish to take action.

    Ivanti Mobile@Work shows the Device Details page.

  3. Tap Actions > Unlock Device.
  4. At the prompt, tap Unlock Device.

  5. Enter your password.

    Ivanti Mobile@Work sends a request to Ivanti EPMM to unlock the device.

Related topics

Locking a device with Ivanti Mobile@Work

You can lock another device you have registered with Ivanti EPMM from Ivanti Mobile@Work on the registered device you are currently using.

You need to have the relevant role assigned to your user name to take this action. The role is a user portal role. For more information, see Assigning user portal device management roles.

Procedure

  1. In Ivanti Mobile@Work , tap My Devices.

  2. Tap the device on which you wish to take action.

    Ivanti Mobile@Work shows the Device Details page.

  3. Tap Actions > Lock Device.
  4. At the prompt, tap Lock Device.

  5. Enter your password.

    Ivanti Mobile@Work sends a request to Ivanti EPMM to lock the device.

Related topics

Wiping a device with Ivanti Mobile@Work

You can wipe the app data and user data from another device you have registered with Ivanti EPMM, using Ivanti Mobile@Work on your current device.

You need to have the relevant role assigned to your user name to take this action. The role is a user portal role. For more information, see Assigning user portal device management roles.

Procedure

  1. In Ivanti Mobile@Work , tap My Devices.

  2. Tap the device on which you wish to take action.

    Ivanti Mobile@Work shows the Device Details page.

  3. Tap Actions > Wipe Device.
  4. At the prompt, tap Wipe Device.

  5. Enter your password.

    Ivanti Mobile@Work sends a request to Ivanti EPMM to wipe the device.

Related topics

Viewing device details in the Ivanti Mobile@Work My Devices tab

You can use My Devices to view details about any device registered to the device user, such as model number, iOS version number, registration date, and so on.

Procedure

  1. In Ivanti Mobile@Work , tap My Devices.

  2. Tap the device whose details you wish to examine.

    Ivanti Mobile@Work shows the Device Details page.

  3. Tap Info.
  4. Ivanti Mobile@Work shows the information available about the device, as shown in The device details page in Ivanti Mobile@Work .

Any unavailable device information appears as N/A.

Reference

Table 1. The device details page in Ivanti Mobile@Work

Item

Description

Model

The model number of the iOS device.

Version

The version of iOS installed to the device.

Registration Date

The date and time the device was registered with Ivanti EPMM.

Owner

The owner of the device, either company or employee.

Phone Number

The phone number assigned to the device, if relevant.

Carrier

The cellular operator to which the device is registered, if relevant.

IMEI

A 15 digit number unique to the mobile device.

Manufacturer

The manufacturer of the device.

Related topics

Locating an iOS device in the Ivanti Mobile@Work My Devices tab

The My Devices tab allows you to view the map location and street address of any device registered to your username.

  • Ivanti Mobile@Work can only locate devices on which you have enabled location services.

    In iOS 13, the option to "Allow Always" was removed from the iOS Settings app. Instead, a dialog box displays requesting device users to enable tracking when the Ivanti Mobile@Work app is running. Ivanti Mobile@Work opens iOS Settings where device users can choose "Ask Next Time" or "Never". Ivanti, Inc recommends device users to enable tracking. This change applies to all versions of iOS 13 or supported newer versions. Ivanti Mobile@Work for iOS does not track device users' location without consent.

  • You cannot copy addresses from the map.

Procedure

  1. In Ivanti Mobile@Work , tap My Devices.

  2. Tap the device whose details you wish to examine.

    Ivanti Mobile@Work shows the Device Details page.

  3. Tap Map.

    Ivanti Mobile@Work shows a map with a green indicator for the device.

  4. Tap the green indicator to view the exact street address where the device is located.
  5. Tap the blue indicator to view the location of another device registered to the same user.

Related topics