You can use the Force Device Check-in feature to force the device to connect to the Ivanti EPMM. You might use this feature if Ivanti Mobile@Work has not connected for some time, or you want to override a long sync interval to download updates.
You can use this feature to troubleshoot Ivanti EPMM operations.
The Force Device Check-in feature on the Admin Portal does not sync the policies and settings related to AppConnect. The app check-in interval on the AppConnect global policy controls updates to those policies and settings. See the AppConnect Guide for EPMM. However, in the Ivanti Mobile@Work for iOS app on the device, the Check for Updates option does sync the policies and settings related to AppConnect.
This feature is supported on macOS devices.
- Go to Device & Users > Devices.
- Select the check box for the device.
- Select Actions > Force Device Check-in.
The Force Device Check-In dialog appears.
In the dialog, confirm the user and device information and enter a note.
- Select Force Device Check-in.