iOS devices use cell towers to locate the device. This feature is not supported on Mac OS devices.

Most registered phones can be located on a map using cell tower IDs. When locating a device via cell tower IDs, Ivanti Mobile@Work records tower data until the next time data is synchronized between Ivanti Mobile@Work and Ivanti EPMM. See “Sync policies” in Getting Started with Ivanti EPMM for information on changing the Sync Interval setting. Using the Force Device Check-in in the Admin Portal or in Ivanti Mobile@Work will result in immediate synchronization.

Required role

The Privacy Control: Locate device role is required to use this feature.


  1. Go to Device & Users > Devices.
  2. Select the check box for the device.
  3. Select Actions > Actions > Locate.
  4. Select the phone icon on the map to display the date and time stamp of the last known location of the phone.

    Locate Devices dialog box displaying location of device