Service Diagnostic tests

The Service Diagnostic screen (Services > Overview) in the Admin Portal provides a health check for several services. The diagnostic tests determine whether your Ivanti EPMM instance can connect to these services. An error indicates that you cannot reach the service.

The services checked are:

Table 125.  Service diagnostic tests descriptions

Service

Test

AFW

Checks to see if:

Authentication server is reachable.

API server is reachable.

APNS

Checks to see if:

MDM-APNS service is reachable.

ENTERPRISE-APNS - No Enterprise APNS certificate configured.

MDM-APNS - feedback service (tccentos122.auto.mobileiron.com:2196) is not reachable.

APPCONFIG_ COMMUNITY_REPO

Checks to see if the AppConfig Community Repository server is reachable.

APP_GATEWAY

Checks to see if App Gateway server is reachable.

BYPASS

Checks the connection between your Ivanti EPMM instance and the Apple activation lock bypass server

CERTIFICATE ENROLLMENT

Checks to see if:

Certificate Enrollment : System - iOS Enrollment SCEP is reachable.

Certificate Enrollment : System - iOS Enterprise AppStore SCEP is reachable.

Certificate Enrollment : System - Windows Phone Enrollment SCEP is reachable.

CONFIGURATIONS

Tests the connection to the Certificate Enrollment server from your Ivanti EPMM instance.

CONNECTOR

Two tests are run:

One test checks whether Enterprise Connector is enabled (Services > Connector)

If Enterprise Connector is enabled, the other test sends an HTTP Post request from your Ivanti EPMM instance to each Connector configured, checking whether the Connector can communicate with your Ivanti EPMM instance

DEP

Sends a sample GET request to test the connection between your Ivanti EPMM instance and the MDM server using Device Enrollment.

FCM

Checks whether Google Firebase Cloud Messaging (FCM) is reachable from your Ivanti EPMM instance.

HEALTH_ATTESTATION_ SERVICE

Checks if the Health Attestation Service server is reachable.

LDAP

Two tests are run:

Checks LDAP from Ivanti EPMM to verify the communication channel

For each Connector configured, checks the communication channel for the path from the LDAP server to Ivanti EPMM, then Ivanti EPMM to Connector, and finally from Connector to the LDAP server

MAPQUEST

Checks if the MapQuest Service server is reachable.

PROXY

No proxy is configured.

SENTRY

Checks the connection between your Ivanti EPMM instance and the Sentry used (either integrated standalone). As part of this test, the connection between ActiveSync server and Sentry is checked also.

SENTRY_WITH_ ACTIVESYNC

No Integrated Sentry server(s) configured.

No Standalone Sentry server(s) configured.

SERVICES

Checks whether the IP addresses reserved for FCM are reachable.

VPP

Sends a GET request to verify the connection between Ivanti EPMM and the Apple License server.

Running Service Diagnostic tests

Procedure 

  1. Go to Services > Overview.
  2. To test one or all of the services:
    • Select Verify All to test the listed services
    • Select Verify next to a specific service to test that service