Using self service security features

Users can perform lock, unlock, wipe and retire functions on devices on which they are registered from the new My Devices page on the device.

Procedure

  1. Open the [email protected] app on the device.
  2. Click the menu icon in the upper left corner of the landing page.
  3. Click My Devices.
  4. You are prompted to login. Login is required when accessing the page for the first time.
  5. Click Continue.
    A list of the devices on which the user is registered is displayed on the My Devices page.
  6. Select the device. The Device Details page is displayed.
  7. Choose to Lock Device or Unlock Device.
    When Lock Device or Unlock Device is selected the user is prompted to enter their password and confirm the action.
  8. Click the menu icon on the upper right to select Wipe or Retire the device.
    When Wipe or Retire is selected the user is prompted to enter their password and confirm the action.