Configuring help desk contact information

Ivanti EPMM administrators with Manage settings and services permission can configure the help desk contact information to display in the self-service user portal.


  1. In the Admin Portal, go to Settings > General > Helpdesk.
  2. Enter the following information:




    Enter a name for the configuration.


    Enter a brief description for the configuration. Maximum characters allowed is 100.


    Enter one or more phone numbers. Valid number strings include:

    • Up to 24 digits for numbers beginning with the + symbol.
    • Up to 22 digits for numbers without the + symbol.

    If you are entering multiple phone numbers, enter a comma-separated list.


    Enter one or more email addresses. If you are entering multiple email addresses, enter a comma-separated list.

    Either a phone number or an email address is required.

Viewing the help desk contact information.