General management of devices
This section provides information on the general communication with devices.
Communicating with devices
You can send a message to any known user. Messages can be sent via text, email or push notifications. Only users having enrolled devices can receive push notifications.
You can have multiple message modes selected; if you do not want to have multiple message formats done, be sure to deselect the check box.
You can monitor the process of sending a message to a large number of device users from the Logs > Audit Logs page. For more information, see "Monitoring and verifying the sent messages" in Getting Started with Ivanti EPMM.
Sending a message to devices
Go to Devices & Users > Devices.
Select the device(s) you want to message.
Select Actions > Send Message.
- To send an SMS message, select the SMS check box and enter text into the Message (Plain text) field. For Android devices only, the text will be sent via the data channel if the Ivanti Mobile@Work client has an active connection to Ivanti EPMM.
- To send an email, select Email and enter text into the Message (Plain text) and Subject (Email Only) fields. See also: Sending a company-branded email.
- To send a push notification, select the Push Notification check box and enter text into the Message (Plain text) field.
A push notification message can also include URLs which the users can access.
- (Optional) You can select the Data Channel option to use for any of the message modes.
- Select Send Message.