When a user reports a lost device, you can set its status to Lost. Setting this status does not have a functional effect on the phone. It just flags the phone as lost for tracking purposes and to ensure that it appears in the Lost Phones screen.


  1. Go to Device & Users > Devices.
  2. Select the check box for the device.
  3. Select Actions > Lost from the Actions menu.
  4. In the displayed dialog, confirm the user and device information and enter a note.
  5. Click Lost.

    The entry for this device will appear with a status of “Lost.” Use the Found action to undo this status. See Found