If a user forgets the device PIN for a Windows Phone 8.1 managed by Ivanti EPMM, or if you locked the device, you can reset the device PIN from the Admin Portal.
To reset the device PIN:
- In the Admin Portal, go to Device & Users > Devices.
- Select the Windows Phone device.
- Select on Actions > Windows Phone Only > Reset PIN.
In the Reset PIN pop-up, select Reset PIN.
A new PIN is displayed.
The device user can unlock the device using the new PIN.
The new PIN is generated by the device and communicated to Ivanti EPMM.
Since the new PIN may contain complex characters, we recommend that the user reset the PIN.