Retiring a device

Retiring a device archives the data for that device and removes the configurations and settings applied by Ivanti EPMM (no personal information or settings on the device are impacted). The entry for the device no longer appears in the Device & Users page (unless you specifically search for retired devices.) The device user is notified that the software has been removed.

If the retired device is also in the ActiveSync Association view, it remains there. However, because the device is retired, it can no longer access the ActiveSync server. You can manually remove the device from the ActiveSync Association page. See “Removing ActiveSync phones” in the Ivanti Standalone Sentry Guide for EPMM.

If you have duplicate devices, see Managing Duplicate Devices.


  1. Go to Device & Users > Devices.
  2. Select the check box for the device.
  3. Select Actions > Retire.

    The Retire dialog opens.

  4. Confirm the device information and enter an optional note. This information will be saved in the Audit Logs.
  5. [Optional] Select Force Retire. Usually, when you issue a Retire command for a device, it is moved to a Retired state and is considered "Retire Pending." Sometimes the devices remain in the Retire Pending state. Ivanti EPMM offers a Force Retire check box to make sure the device is Retired. For more information, seeAutomated Device Cleanup.

    From the self-service portal, the retire action is Force Retire.

  6. Select Retire.
  7. The device user receives notification of the action.

To see a list of retired devices, see “Searching for retired devices” in the Getting Started with Ivanti EPMM.

For Windows devices, applying the Retire action to a device removes all Wi-Fi profiles. However, if the device is connected to a Wi-Fi profile pushed from Ivanti EPMM, that Wi-Fi profile is not removed immediately, but after the user disconnects from that Wi-Fi.