Support and compatibility

These are cumulative release notes. If a release does not appear in this section, then the support and compatibility values from the nearest listed older release apply to the missing release.

The following table lists the components and versions that are supported or compatible with the current release.

Supported components

Table 1. SUPPORTED COMPONENTS FOR ANDROID ENTERPRISE

Component

Supported or Compatible Versions

Required

Ivanti EPMM

Or

Ivanti Neurons for MDM

12.0.0.0 - 12.5.0.0

Yes (either Ivanti EPMM or Ivanti Neurons for MDM)

 

R116

Ivanti Standalone Sentry

9.19.1 - 10.3.0

Optional

Ivanti Standalone Sentry set up for AppTunnel is required:

•to tunnel traffic to content repositories.

Tunneling traffic through Ivanti Standalone Sentry is not supported for Dropbox and Google Drive.

•for access to CIFS/SMB servers. CIFS/SMB traffic must be tunneled through Ivanti Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Ivanti Sentry 9.1.0 and older versions.

•SMB 2.0 for Ivanti Sentry 9.2.0 and newer versions.

•SMB 3.0 for Standalone Sentry 9.17.0 and higher.

•Android Enterprise enabled Docs@Work supports tunneling CIFS traffic through Ivanti Sentry with Ivanti EPMM and Ivanti Neurons for MDM.

Docs@Work Android Enterprise supports Tunnelling all the connectors excluding Ivanti Neurons for MDM connectors.

Apps for Android (does not apply to Android Enterprise)

Ivanti Mobile@Work

(Ivanti EPMM)

Or

Ivanti Go Client (Ivanti Neurons for MDM)

12.0.0.0 - 12.5.0.0

 

Yes (either Mobile@Work or Go Client)

96.0.0.0 - 116.0.0.5

Android AppConnect:

Email+ AppConnect - EOS

Android AppStation:

No

The latest version 80 supports Secure Apps Manager 9.3.0.0, which is compatible with Email+ 4.2.0, but not compatible with Email+ 4.7.0

Ivanti Web@Work

2.6.1 (End of support)

Optional

If you are configuring Dropbox or Box, Web@Work must be installed on the device as part of Secure Apps Manager. Web@Work is required to allow the device user to add a Dropbox user-level site.

Ivanti Email+

4.6.0 - 5.0.0

Yes

For emailing document links, documents, and the Docs@Work client log.

PIV-D

1.7.0

 

Ivanti Secure Apps Manager

9.4.1.0 (End of support)

Yes

Apps for Android Enterprise

•Badged Email+ (Email app)

•Badged Chrome (required to access Dropbox)

•Badged Media Player or any other badged audio/video player

Supported device platforms

Table 2. SUPPORTED DEVICE PLATFORMS

Device OS

Supported Version

Android

16 beta 4

Android

15

Android

14

Android

13

Android

12

Android

11

Android

10

Android P

9.0

Supported content repositories

Table 3. SUPPORTED CONTENT REPOSITORIES

Content Repository

Supported

Unsupported

Comments

SharePoint
  • Microsoft SharePoint 2016
  • Microsoft SharePoint 2019
  • Microsoft SharePoint Office 365
  • OneDrive for Business

Only OneDrive for Business (with SharePoint and Office 365) is supported. OneDrive (personal online storage for consumers) is not supported.
  • Microsoft SharePoint 2007
  • Microsoft SharePoint 2010
  • Microsoft SharePoint 2013

Users on SharePoint must have at least Contribute permissions.

Cloud Storage

•Any repository that supports a WebDAV interface

Examples: WebDAV Box, Apache-based WebDAV content repositories, IIS-based WebDAV content repositories, CIFS Windows 2008 R2 SP1, CIFS Samba CentOS 6.2.

 

WebDAV repositories hosted on Windows Server 2003 are not supported.

Network Drive

•CIFS Windows 2008 R2 SP1

•CIFS Samba CentOS 6.2

•WebDAV

•Apache-based WebDAV content repositories

•IIS-based WebDAV content repositories

• SMB 1.0

•SMB 2.0

• DFS

 

Android Enterprise-enabled Docs@Work supports tunneling CIFS traffic through Standalone Sentry with Ivanti EPMM and Ivanti Neurons for MDM.

Box

•Enterprise and personal sites are supported.

 

Only Box enterprise can be configured as a Group site. Configuring personal Box sites as Group sites is not supported.

Dropbox

•Only user added sites are supported.

 

Dropbox cannot be configured as a Group site.

For CIFS,

•CIFS traffic must be tunneled through Ivanti Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Ivanti Sentry 9.1.0 and older versions.

•SMB 2.0 for Ivanti Sentry 9.2.0 and newer versions.

•SMB 3.0 for Standalone Sentry 9.17.0 and higher.

Supported authentication to content repositories

Docs@Work supports the following authentication types from the client to the content repository:

  • Basic: SharePoint, WebDAV, DFS
  • NTLM: SharePoint, WebDAV
  • Kerberos constrained delegation (KCD): SharePoint, WebDAV, CIFS

    • CIFS is supported for KCD from Standalone Sentry 9.1.0 through the most recently released version.

  • OAuth2: Box, Dropbox
  • Federated Authentication: SharePoint

Supported file types for viewing

Table 4. SUPPORTED FILE TYPES FOR VIEWING

File Type

Android

Comments

.zip compressed files

Yes

Password-protected .zip files are also supported. 

Key, .numbers, and .pages files are displayed with a .zip extension in Docs@Work. However, these files are not supported and cannot be extracted.

Adobe Acrobat documents (.pdf)

Yes

 

Apple Keynote presentation files (.key)

No

 

Apple Numbers spreadsheet files (.numbers)

No

 

Apple Pages documents (.pages)

No

 

Comma separated values files (.csv)

Yes

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Hangul Word Processor (.hwp)

Yes

 

Image files (.png, .bmp, .jpg, .jpeg, .gif, tiff, ,tif)

Yes

 

Microsoft Excel documents (.xls, .xlsx, .xltx)

Yes

Macros will be removed before the file is rendered for viewing.

Microsoft PowerPoint documents (.ppt, .pptx, .pot, .potx, .pps, .ppsx)

Yes

 

Microsoft Word documents (.doc, .docx, .dot, .dotx)

Yes

 

Media files (.mp3, .mp4, .wav, .xwav)

Yes

•Docs@Work supports media playback. However, a media player is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In AppConnect-enabled Docs@Work, a media file can be played only if Media Player is allowed in the AppConnect Global Policy. This allows media files to be played outside the secure container using the system media player.

•In Android Enterprise-enabled Docs@Work, the media file is rendered using a third-party media player application. Therefore, a media player application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the 'VLC for Android' media player application.

Password-protected Microsoft Office documents

Yes

.doc, .ppt, and .xls password protected files are not supported on Docs@Work for iOS.

Plain text files (.txt, .asc)

Yes

 

Quicktime video files (.mov)

No

 

Rich Text Format files (.rtf)

Yes

 

Web files(.xml, .js) (.htm)

Yes

 

Non Media Files (.dwg, .svg)

Yes

Docs@Work supports non media files view. However, a non media viewer is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In Android Enterprise-enabled Docs@Work, the non media file is viewed using a third-party media player application.
Therefore, a non media file viewer application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the DWG FastView-CAD viewer and editor android application for viewing the dwg files and Google Chrome browser Android application for viewing .svg files.

Some files that are not supported:

  • executable files (for example, .exe, .msi, or .ipa files)
  • archive files (for example, .rar, or .tar files)
  • system files (for example, .dll, or .sys files)

Supported files types for editing

Table 5. SUPPORTED FILE TYPES FOR EDITING

File Type

Android

Comments

Microsoft Word documents (.doc, .docx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft Excel documents (.xls, .xlsx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft PowerPoint documents (.ppt, .pptx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Plain text files (.txt)

Yes

 

Web files (.xml)

No

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Any of the above document formats extracted from .zip files

Yes

 

Supported file types for annotating

The following files are supported for annotation:

  • PDF

Supported file types for document creation

  • .txt
  • .docx
  • .pptx
  • .xlsx

Supported encodings for ZIP files

  • Unicode encodings: UTF-8, UTF-16BE / UTF-16LE, UTF-32BE / UTF-32LE
  • Chinese encodings: ISO-2022-CN, BIG5, EUC-TW, GB18030, HZ-GB-23121
  • Japanese encodings: ISO-2022-JP, SHIFT_JIS, EUC-JP
  • Korean encodings: ISO-2022-KR, EUC-KR
  • Cyrillic encodings: ISO-8859-5, KOI8-R, WINDOWS-1251, MACCYRILLIC, IBM866, IBM855
  • Greek encodings: ISO-8859-7, WINDOWS-1253
  • Hebrew encodings: ISO-8859-8, WINDOWS-1255
  • WINDOWS-1252

Storage limits

Storage limits are configurable only in Content Security Service. The following are default storage limits in Ivanti Docs@Work:

My Files

1 GB (Android)

Favorites

1 GB

Language support

The Docs@Work for Android user interface is available in the following languages and locales:

  • Czech
  • Chinese (Simplifiled)
  • Chinese (Traditional)
  • Dutch (Netherlands)
  • English
  • French (France)
  • German (Germany)
  • Hebrew
  • Hungarian
  • Italian (Italy)
  • Japanese
  • Korean
  • Polish
  • Portuguese (Brazil)
  • Romanian (Romania)
  • Russian
  • Slovak
  • Spanish (Latin America)
  • Swedish

The following table lists the components and versions that are supported or compatible with the current release.

Supported components

Table 6. SUPPORTED COMPONENTS FOR ANDROID ENTERPRISE

Component

Supported or Compatible Versions

Required

Ivanti EPMM

Or

Ivanti Neurons for MDM

12.0.0.0 - 12.1.0.0

Yes (either Ivanti EPMM or Ivanti Neurons for MDM)

 

R98

Ivanti Standalone Sentry

9.19.1 - 9.20.0

Optional

Ivanti Standalone Sentry set up for AppTunnel is required:

•to tunnel traffic to content repositories.

Tunneling traffic through Ivanti Standalone Sentry is not supported for Dropbox and Google Drive.

•for access to CIFS/SMB servers. CIFS/SMB traffic must be tunneled through Ivanti Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Ivanti Sentry 9.1.0 and older versions.

•SMB 2.0 for Ivanti Sentry 9.2.0 and newer versions.

•SMB 3.0 for Standalone Sentry 9.17.0 and higher.

•Android Enterprise enabled Docs@Work supports tunneling CIFS traffic through Ivanti Sentry with Ivanti EPMM and Ivanti Neurons for MDM.

Docs@Work Android Enterprise supports Tunnelling all the connectors excluding Ivanti Neurons for MDM connectors.

Apps for Android (does not apply to Android Enterprise)

Ivanti Mobile@Work

(Ivanti EPMM)

Or

Ivanti Go Client (Ivanti Neurons for MDM)

12.0.0.0 - 12.1.0.0

 

Yes (either Mobile@Work or Go Client)

96.0.0.0 - 100.0.0

Android AppConnect:

Email+ AppConnect - EOS

Android AppStation:

No

The latest version 80 supports Secure Apps Manager 9.3.0.0, which is compatible with Email+ 4.2.0, but not compatible with Email+ 4.7.0

Ivanti Web@Work

2.6.1 (End of support)

Optional

If you are configuring Dropbox or Box, Web@Work must be installed on the device as part of Secure Apps Manager. Web@Work is required to allow the device user to add a Dropbox user-level site.

Ivanti Email+

4.6.0 - 4.11.0

Yes

For emailing document links, documents, and the Docs@Work client log.

PIV-D

1.7.0

 

Ivanti Secure Apps Manager

9.4.1.0 (End of support)

Yes

Apps for Android Enterprise

•Badged Email+ (Email app)

•Badged Chrome (required to access Dropbox)

•Badged Media Player or any other badged audio/video player

Supported device platforms

Table 7. SUPPORTED DEVICE PLATFORMS

Device OS

Supported Version

Android

14

Android

13

Android

12

Android

11

Android

10

Android P

9.0

Android O

8.0, 8.1

Supported content repositories

Table 8. SUPPORTED CONTENT REPOSITORIES

Content Repository

Supported

Unsupported

Comments

SharePoint
  • Microsoft SharePoint 2016
  • Microsoft SharePoint 2019
  • Microsoft SharePoint Office 365
  • OneDrive for Business

Only OneDrive for Business (with SharePoint and Office 365) is supported. OneDrive (personal online storage for consumers) is not supported.
  • Microsoft SharePoint 2007
  • Microsoft SharePoint 2010
  • Microsoft SharePoint 2013

Users on SharePoint must have at least Contribute permissions.

Cloud Storage

•Any repository that supports a WebDAV interface

Examples: WebDAV Box, Apache-based WebDAV content repositories, IIS-based WebDAV content repositories, CIFS Windows 2008 R2 SP1, CIFS Samba CentOS 6.2.

 

WebDAV repositories hosted on Windows Server 2003 are not supported.

Network Drive

•CIFS Windows 2008 R2 SP1

•CIFS Samba CentOS 6.2

•WebDAV

•Apache-based WebDAV content repositories

•IIS-based WebDAV content repositories

• SMB 1.0

•SMB 2.0

• DFS

 

Android Enterprise-enabled Docs@Work supports tunneling CIFS traffic through Standalone Sentry with Ivanti EPMM and Ivanti Neurons for MDM.

Box

•Enterprise and personal sites are supported.

 

Only Box enterprise can be configured as a Group site. Configuring personal Box sites as Group sites is not supported.

Dropbox

•Only user added sites are supported.

 

Dropbox cannot be configured as a Group site.

For CIFS,

•CIFS traffic must be tunneled through Ivanti Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Ivanti Sentry 9.1.0 and older versions.

•SMB 2.0 for Ivanti Sentry 9.2.0 and newer versions.

•SMB 3.0 for Standalone Sentry 9.17.0 and higher.

Supported authentication to content repositories

Docs@Work supports the following authentication types from the client to the content repository:

  • Basic: SharePoint, WebDAV, DFS
  • NTLM: SharePoint, WebDAV
  • Kerberos constrained delegation (KCD): SharePoint, WebDAV, CIFS

    • CIFS is supported for KCD from Standalone Sentry 9.1.0 through the most recently released version.

  • OAuth2: Box, Dropbox
  • Federated Authentication: SharePoint

Supported file types for viewing

Table 9. SUPPORTED FILE TYPES FOR VIEWING

File Type

Android

Comments

.zip compressed files

Yes

Password-protected .zip files are also supported. 

Key, .numbers, and .pages files are displayed with a .zip extension in Docs@Work. However, these files are not supported and cannot be extracted.

Adobe Acrobat documents (.pdf)

Yes

 

Apple Keynote presentation files (.key)

No

 

Apple Numbers spreadsheet files (.numbers)

No

 

Apple Pages documents (.pages)

No

 

Comma separated values files (.csv)

Yes

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Hangul Word Processor (.hwp)

Yes

 

Image files (.png, .bmp, .jpg, .jpeg, .gif, tiff, ,tif)

Yes

 

Microsoft Excel documents (.xls, .xlsx, .xltx)

Yes

Macros will be removed before the file is rendered for viewing.

Microsoft PowerPoint documents (.ppt, .pptx, .pot, .potx, .pps, .ppsx)

Yes

 

Microsoft Word documents (.doc, .docx, .dot, .dotx)

Yes

 

Media files (.mp3, .mp4, .wav, .xwav)

Yes

•Docs@Work supports media playback. However, a media player is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In AppConnect-enabled Docs@Work, a media file can be played only if Media Player is allowed in the AppConnect Global Policy. This allows media files to be played outside the secure container using the system media player.

•In Android Enterprise-enabled Docs@Work, the media file is rendered using a third-party media player application. Therefore, a media player application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the 'VLC for Android' media player application.

Password-protected Microsoft Office documents

Yes

.doc, .ppt, and .xls password protected files are not supported on Docs@Work for iOS.

Plain text files (.txt, .asc)

Yes

 

Quicktime video files (.mov)

No

 

Rich Text Format files (.rtf)

Yes

 

Web files(.xml, .js) (.htm)

Yes

 

Non Media Files (.dwg, .svg)

Yes

Docs@Work supports non media files view. However, a non media viewer is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In Android Enterprise-enabled Docs@Work, the non media file is viewed using a third-party media player application.
Therefore, a non media file viewer application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the DWG FastView-CAD viewer and editor android application for viewing the dwg files and Google Chrome browser Android application for viewing .svg files.

Some files that are not supported:

  • executable files (for example, .exe, .msi, or .ipa files)
  • archive files (for example, .rar, or .tar files)
  • system files (for example, .dll, or .sys files)

Supported files types for editing

Table 10. SUPPORTED FILE TYPES FOR EDITING

File Type

Android

Comments

Microsoft Word documents (.doc, .docx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft Excel documents (.xls, .xlsx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft PowerPoint documents (.ppt, .pptx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Plain text files (.txt)

Yes

 

Web files (.xml)

No

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Any of the above document formats extracted from .zip files

Yes

 

Supported file types for annotating

The following files are supported for annotation:

  • PDF

Supported file types for document creation

  • .txt
  • .docx
  • .pptx
  • .xlsx

Supported encodings for ZIP files

  • Unicode encodings: UTF-8, UTF-16BE / UTF-16LE, UTF-32BE / UTF-32LE
  • Chinese encodings: ISO-2022-CN, BIG5, EUC-TW, GB18030, HZ-GB-23121
  • Japanese encodings: ISO-2022-JP, SHIFT_JIS, EUC-JP
  • Korean encodings: ISO-2022-KR, EUC-KR
  • Cyrillic encodings: ISO-8859-5, KOI8-R, WINDOWS-1251, MACCYRILLIC, IBM866, IBM855
  • Greek encodings: ISO-8859-7, WINDOWS-1253
  • Hebrew encodings: ISO-8859-8, WINDOWS-1255
  • WINDOWS-1252

Storage limits

Storage limits are configurable only in Content Security Service. The following are default storage limits in Ivanti Docs@Work:

My Files

1 GB (Android)

Favorites

1 GB

Language support

The Docs@Work for Android user interface is available in the following languages and locales:

  • Czech
  • Chinese (Simplifiled)
  • Chinese (Traditional)
  • Dutch (Netherlands)
  • English
  • French (France)
  • German (Germany)
  • Hebrew
  • Hungarian
  • Italian (Italy)
  • Japanese
  • Korean
  • Polish
  • Portuguese (Brazil)
  • Romanian (Romania)
  • Russian
  • Slovak
  • Spanish (Latin America)
  • Swedish

The following table lists the components and versions that are supported or compatible with the current release.

Supported components

Table 11. SUPPORTED COMPONENTS FOR ANDROID APPCONNECT

Component

Supported or Compatible Versions

Required

Ivanti EPMM

Or

Ivanti Neurons for MDM

11.9.0.1 - 11.11.0.0

Yes (either Ivanti EPMM or Ivanti Neurons for MDM)

 

R92

Ivanti Standalone Sentry

9.17.0 - 9.18.0

Optional

Ivanti Standalone Sentry set up for AppTunnel is required:

•to tunnel traffic to content repositories.

Tunneling traffic through Ivanti Standalone Sentry is not supported for Dropbox and Google Drive.

•for access to CIFS/SMB servers. CIFS/SMB traffic must be tunneled through Ivanti Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Ivanti Sentry 9.1.0 and older versions.

•SMB 2.0 for Ivanti Sentry 9.2.0 and newer versions.

•SMB 3.0 for Standalone Sentry 9.17.0 and higher.

•Android Enterprise enabled Docs@Work supports tunneling CIFS traffic through Ivanti Sentry with Ivanti EPMM and Ivanti Neurons for MDM.

Docs@Work Android Enterprise supports Tunnelling all the connectors excluding Ivanti Neurons for MDM connectors.

Apps for Android (does not apply to Android Enterprise)

Ivanti Mobile@Work

(Ivanti EPMM)

Or

Ivanti Go Client (Ivanti Neurons for MDM)

11.10.1 – 11.11.0

Yes (either Mobile@Work or Go Client)

R92

Ivanti Web@Work

2.5.1 - 2.6.1

Optional

If you are configuring Dropbox or Box, Web@Work must be installed on the device as part of Secure Apps Manager. Web@Work is required to allow the device user to add a Dropbox user-level site.

Ivanti Email+

4.6.0 - 4.8.0

Yes

For emailing document links, documents, and the Docs@Work client log.

PIV-D

1.6.3

 

Ivanti Secure Apps Manager

9.4.1.0

Yes

Apps for Android Enterprise

•Badged Email+ (Email app)

•Badged Chrome (required to access Dropbox)

•Badged Media Player or any other badged audio/video player

Supported device platforms

Table 12. SUPPORTED DEVICE PLATFORMS

Device OS

Supported Version

Android

14 (Beta)

Android

12

Android

11

Android

10

Android P

9.0

Android O

8.0, 8.1

Supported content repositories

Table 13. SUPPORTED CONTENT REPOSITORIES

Content Repository

Supported

Unsupported

Comments

SharePoint
  • Microsoft SharePoint 2016
  • Microsoft SharePoint 2019
  • Microsoft SharePoint Office 365
  • OneDrive for Business

Only OneDrive for Business (with SharePoint and Office 365) is supported. OneDrive (personal online storage for consumers) is not supported.
  • Microsoft SharePoint 2007
  • Microsoft SharePoint 2010
  • Microsoft SharePoint 2013

Users on SharePoint must have at least Contribute permissions.

Cloud Storage

•Any repository that supports a WebDAV interface

Examples: WebDAV Box, Apache-based WebDAV content repositories, IIS-based WebDAV content repositories, CIFS Windows 2008 R2 SP1, CIFS Samba CentOS 6.2.

 

WebDAV repositories hosted on Windows Server 2003 are not supported.

Network Drive

•CIFS Windows 2008 R2 SP1

•CIFS Samba CentOS 6.2

•WebDAV

•Apache-based WebDAV content repositories

•IIS-based WebDAV content repositories

• SMB 1.0

•SMB 2.0

• DFS

 

Android Enterprise-enabled Docs@Work supports tunneling CIFS traffic through Standalone Sentry with Ivanti EPMM and Ivanti Neurons for MDM.

Box

•Enterprise and personal sites are supported.

 

Only Box enterprise can be configured as a Group site. Configuring personal Box sites as Group sites is not supported.

Dropbox

•Only user added sites are supported.

 

Dropbox cannot be configured as a Group site.

For CIFS,

•CIFS traffic must be tunneled through Ivanti Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Ivanti Sentry 9.1.0 and older versions.

•SMB 2.0 for Ivanti Sentry 9.2.0 and newer versions.

•SMB 3.0 for Standalone Sentry 9.17.0 and higher.

Supported authentication to content repositories

Docs@Work supports the following authentication types from the client to the content repository:

  • Basic: SharePoint, WebDAV, DFS
  • NTLM: SharePoint, WebDAV
  • Kerberos constrained delegation (KCD): SharePoint, WebDAV, CIFS

    • CIFS is supported for KCD from Standalone Sentry 9.1.0 through the most recently released version.

  • OAuth2: Box, Dropbox
  • Federated Authentication: SharePoint

Supported file types for viewing

Table 14. SUPPORTED FILE TYPES FOR VIEWING

File Type

Android

Comments

.zip compressed files

Yes

Password-protected .zip files are also supported. 

Key, .numbers, and .pages files are displayed with a .zip extension in Docs@Work. However, these files are not supported and cannot be extracted.

Adobe Acrobat documents (.pdf)

Yes

 

Apple Keynote presentation files (.key)

No

 

Apple Numbers spreadsheet files (.numbers)

No

 

Apple Pages documents (.pages)

No

 

Comma separated values files (.csv)

Yes

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Hangul Word Processor (.hwp)

Yes

 

Image files (.png, .bmp, .jpg, .jpeg, .gif, tiff, ,tif)

Yes

 

Microsoft Excel documents (.xls, .xlsx, .xltx)

Yes

Macros will be removed before the file is rendered for viewing.

Microsoft PowerPoint documents (.ppt, .pptx, .pot, .potx, .pps, .ppsx)

Yes

 

Microsoft Word documents (.doc, .docx, .dot, .dotx)

Yes

 

Media files (.mp3, .mp4, .wav, .xwav)

Yes

•Docs@Work supports media playback. However, a media player is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In AppConnect-enabled Docs@Work, a media file can be played only if Media Player is allowed in the AppConnect Global Policy. This allows media files to be played outside the secure container using the system media player.

•In Android Enterprise-enabled Docs@Work, the media file is rendered using a third-party media player application. Therefore, a media player application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the 'VLC for Android' media player application.

Password-protected Microsoft Office documents

Yes

.doc, .ppt, and .xls password protected files are not supported on Docs@Work for iOS.

Plain text files (.txt, .asc)

Yes

 

Quicktime video files (.mov)

No

 

Rich Text Format files (.rtf)

Yes

 

Web files(.xml, .js) (.htm)

Yes

 

Non Media Files (.dwg, .svg)

Yes

Docs@Work supports non media files view. However, a non media viewer is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In Android Enterprise-enabled Docs@Work, the non media file is viewed using a third-party media player application.
Therefore, a non media file viewer application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the DWG FastView-CAD viewer and editor android application for viewing the dwg files and Google Chrome browser Android application for viewing .svg files.

Some files that are not supported:

  • executable files (for example, .exe, .msi, or .ipa files)
  • archive files (for example, .rar, or .tar files)
  • system files (for example, .dll, or .sys files)

Supported files types for editing

Table 15. SUPPORTED FILE TYPES FOR EDITING

File Type

Android

Comments

Microsoft Word documents (.doc, .docx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft Excel documents (.xls, .xlsx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft PowerPoint documents (.ppt, .pptx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Plain text files (.txt)

Yes

 

Web files (.xml)

No

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Any of the above document formats extracted from .zip files

Yes

 

Supported file types for annotating

The following files are supported for annotation:

  • PDF

Supported file types for document creation

  • .txt
  • .docx
  • .pptx
  • .xlsx

Supported encodings for ZIP files

  • Unicode encodings: UTF-8, UTF-16BE / UTF-16LE, UTF-32BE / UTF-32LE
  • Chinese encodings: ISO-2022-CN, BIG5, EUC-TW, GB18030, HZ-GB-23121
  • Japanese encodings: ISO-2022-JP, SHIFT_JIS, EUC-JP
  • Korean encodings: ISO-2022-KR, EUC-KR
  • Cyrillic encodings: ISO-8859-5, KOI8-R, WINDOWS-1251, MACCYRILLIC, IBM866, IBM855
  • Greek encodings: ISO-8859-7, WINDOWS-1253
  • Hebrew encodings: ISO-8859-8, WINDOWS-1255
  • WINDOWS-1252

Storage limits

Storage limits are configurable only in Content Security Service. The following are default storage limits in Ivanti Docs@Work:

My Files

1 GB (Android)

Favorites

1 GB

Language support

The Docs@Work for Android user interface is available in the following languages and locales:

  • Czech
  • Chinese (Simplifiled)
  • Chinese (Traditional)
  • Dutch (Netherlands)
  • English
  • French (France)
  • German (Germany)
  • Hungarian
  • Italian (Italy)
  • Japanese
  • Korean
  • Polish
  • Portuguese (Brazil)
  • Romanian (Romania)
  • Russian
  • Slovak
  • Spanish (Latin America)
  • Swedish

The following table lists the components and versions that are supported or compatible with the current release.

Supported components

Table 16. SUPPORTED COMPONENTS FOR ANDROID APPCONNECT

Component

Supported or Compatible Versions

Required

Ivanti EPMM

Or

Ivanti Neurons for MDM

11.8.0.0 - 11.9.0.1

Yes (either Ivanti EPMM or Ivanti Neurons for MDM)

 

R90

Ivanti Standalone Sentry

9.17.0

Optional

Ivanti Standalone Sentry set up for AppTunnel is required:

•to tunnel traffic to content repositories.

Tunneling traffic through Ivanti Standalone Sentry is not supported for Dropbox and Google Drive.

•for access to CIFS/SMB servers. CIFS/SMB traffic must be tunneled through Ivanti Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Ivanti Sentry 9.1.0 and older versions.

•SMB 2.0 for Ivanti Sentry 9.2.0 and newer versions.

•SMB 3.0 for Standalone Sentry 9.17.0 and higher.

•Android Enterprise enabled Docs@Work supports tunneling CIFS traffic through Ivanti Sentry with Ivanti EPMM and Ivanti Neurons for MDM.

Docs@Work Android Enterprise supports Tunnelling all the connectors excluding Ivanti Neurons for MDM connectors.

Apps for Android (does not apply to Android Enterprise)

Ivanti Mobile@Work

(Ivanti EPMM)

Or

Ivanti Go Client (Ivanti Neurons for MDM)

11.9.0.1 – 11.10.0*

Mobile@Work 11.10.0.0 is targeted to release on April 25, 2023.

Yes (either Mobile@Work or Go Client)

R90

Ivanti Web@Work

2.5.1 - 2.6.1

Optional

If you are configuring Dropbox or Box, Web@Work must be installed on the device as part of Secure Apps Manager. Web@Work is required to allow the device user to add a Dropbox user-level site.

Ivanti Email+

4.5.0 - 4.7.0

Yes

For emailing document links, documents, and the Docs@Work client log.

PIV-D

1.6.3

 

Ivanti Secure Apps Manager

9.4.1.0

Yes

Apps for Android Enterprise

•Badged Email+ (Email app)

•Badged Chrome (required to access Dropbox)

•Badged Media Player or any other badged audio/video player

Supported device platforms

Table 17. SUPPORTED DEVICE PLATFORMS

Device OS

Supported Version

Android

13

Android

12

Android

11

Android

10

Android P

9.0

Android O

8.0, 8.1

Supported content repositories

Table 18. SUPPORTED CONTENT REPOSITORIES

Content Repository

Supported

Unsupported

Comments

SharePoint
  • Microsoft SharePoint 2016
  • Microsoft SharePoint 2019
  • Microsoft SharePoint Office 365
  • OneDrive for Business

Only OneDrive for Business (with SharePoint and Office 365) is supported. OneDrive (personal online storage for consumers) is not supported.
  • Microsoft SharePoint 2007
  • Microsoft SharePoint 2010
  • Microsoft SharePoint 2013

Users on SharePoint must have at least Contribute permissions.

Cloud Storage

•Any repository that supports a WebDAV interface

Examples: WebDAV Box, Apache-based WebDAV content repositories, IIS-based WebDAV content repositories, CIFS Windows 2008 R2 SP1, CIFS Samba CentOS 6.2.

 

WebDAV repositories hosted on Windows Server 2003 are not supported.

Network Drive

•CIFS Windows 2008 R2 SP1

•CIFS Samba CentOS 6.2

•WebDAV

•Apache-based WebDAV content repositories

•IIS-based WebDAV content repositories

• SMB 1.0

•SMB 2.0

• DFS

 

Android Enterprise-enabled Docs@Work supports tunneling CIFS traffic through Standalone Sentry with Ivanti EPMM and Ivanti Neurons for MDM.

Box

•Enterprise and personal sites are supported.

 

Only Box enterprise can be configured as a Group site. Configuring personal Box sites as Group sites is not supported.

Dropbox

•Only user added sites are supported.

 

Dropbox cannot be configured as a Group site.

For CIFS,

•CIFS traffic must be tunneled through Ivanti Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Ivanti Sentry 9.1.0 and older versions.

•SMB 2.0 for Ivanti Sentry 9.2.0 and newer versions.

•SMB 3.0 for Standalone Sentry 9.17.0 and higher.

Supported authentication to content repositories

Docs@Work supports the following authentication types from the client to the content repository:

  • Basic: SharePoint, WebDAV, DFS
  • NTLM: SharePoint, WebDAV
  • Kerberos constrained delegation (KCD): SharePoint, WebDAV, CIFS

    • CIFS is supported for KCD from Standalone Sentry 9.1.0 through the most recently released version.

  • OAuth2: Box, Dropbox
  • Federated Authentication: SharePoint

Supported file types for viewing

Table 19. SUPPORTED FILE TYPES FOR VIEWING

File Type

Android

Comments

.zip compressed files

Yes

Password-protected .zip files are also supported. 

Key, .numbers, and .pages files are displayed with a .zip extension in Docs@Work. However, these files are not supported and cannot be extracted.

Adobe Acrobat documents (.pdf)

Yes

 

Apple Keynote presentation files (.key)

No

 

Apple Numbers spreadsheet files (.numbers)

No

 

Apple Pages documents (.pages)

No

 

Comma separated values files (.csv)

Yes

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Hangul Word Processor (.hwp)

Yes

 

Image files (.png, .bmp, .jpg, .jpeg, .gif, tiff, ,tif)

Yes

 

Microsoft Excel documents (.xls, .xlsx, .xltx)

Yes

Macros will be removed before the file is rendered for viewing.

Microsoft PowerPoint documents (.ppt, .pptx, .pot, .potx, .pps, .ppsx)

Yes

 

Microsoft Word documents (.doc, .docx, .dot, .dotx)

Yes

 

Media files (.mp3, .mp4, .wav, .xwav)

Yes

•Docs@Work supports media playback. However, a media player is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In AppConnect-enabled Docs@Work, a media file can be played only if Media Player is allowed in the AppConnect Global Policy. This allows media files to be played outside the secure container using the system media player.

•In Android Enterprise-enabled Docs@Work, the media file is rendered using a third-party media player application. Therefore, a media player application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the 'VLC for Android' media player application.

Password-protected Microsoft Office documents

Yes

.doc, .ppt, and .xls password protected files are not supported on Docs@Work for iOS.

Plain text files (.txt, .asc)

Yes

 

Quicktime video files (.mov)

No

 

Rich Text Format files (.rtf)

Yes

 

Web files(.xml, .js) (.htm)

Yes

 

Non Media Files (.dwg, .svg)

Yes

Docs@Work supports non media files view. However, a non media viewer is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In Android Enterprise-enabled Docs@Work, the non media file is viewed using a third-party media player application.
Therefore, a non media file viewer application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the DWG FastView-CAD viewer and editor android application for viewing the dwg files and Google Chrome browser Android application for viewing .svg files.

Some files that are not supported:

  • executable files (for example, .exe, .msi, or .ipa files)
  • archive files (for example, .rar, or .tar files)
  • system files (for example, .dll, or .sys files)

Supported files types for editing

Table 20. SUPPORTED FILE TYPES FOR EDITING

File Type

Android

Comments

Microsoft Word documents (.doc, .docx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft Excel documents (.xls, .xlsx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft PowerPoint documents (.ppt, .pptx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Plain text files (.txt)

Yes

 

Web files (.xml)

No

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Any of the above document formats extracted from .zip files

Yes

 

Supported file types for annotating

The following files are supported for annotation:

  • PDF

Supported file types for document creation

  • .txt
  • .docx
  • .pptx
  • .xlsx

Supported encodings for ZIP files

  • Unicode encodings: UTF-8, UTF-16BE / UTF-16LE, UTF-32BE / UTF-32LE
  • Chinese encodings: ISO-2022-CN, BIG5, EUC-TW, GB18030, HZ-GB-23121
  • Japanese encodings: ISO-2022-JP, SHIFT_JIS, EUC-JP
  • Korean encodings: ISO-2022-KR, EUC-KR
  • Cyrillic encodings: ISO-8859-5, KOI8-R, WINDOWS-1251, MACCYRILLIC, IBM866, IBM855
  • Greek encodings: ISO-8859-7, WINDOWS-1253
  • Hebrew encodings: ISO-8859-8, WINDOWS-1255
  • WINDOWS-1252

Storage limits

Storage limits are configurable only in Content Security Service. The following are default storage limits in Ivanti Docs@Work:

My Files

1 GB (Android)

Favorites

1 GB

Language support

The Docs@Work for Android user interface is available in the following languages and locales:

  • Czech
  • Chinese (Simplifiled)
  • Chinese (Traditional)
  • Dutch (Netherlands)
  • English
  • French (France)
  • German (Germany)
  • Hungarian
  • Italian (Italy)
  • Japanese
  • Korean
  • Polish
  • Portuguese (Brazil)
  • Romanian (Romania)
  • Russian
  • Slovak
  • Spanish (Latin America)
  • Swedish

The following table lists the components and versions that are supported or compatible with the current release.

Supported components

Table 21. SUPPORTED COMPONENTS FOR ANDROID APPCONNECT

Component

Supported or Compatible Versions

Required

Ivanti EPMM

Or

Ivanti Neurons for MDM

11.6.0.0 - 11.8.0.0

Yes (either Ivanti EPMM or Ivanti Neurons for MDM)

 

R89

Ivanti Sentry

9.14.0 - 9.17.0

Optional

Ivanti Sentry set up for AppTunnel is required:

•to tunnel traffic to content repositories.

Tunneling traffic through Ivanti Sentry is not supported for Dropbox and Google Drive.

•for access to CIFS/SMB servers. CIFS/SMB traffic must be tunneled through Ivanti Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Ivanti Sentry 9.1.0 and older versions.

•SMB 2.0 for Ivanti Sentry 9.2.0 and newer versions.

•Android Enterprise enabled Docs@Work supports tunneling CIFS traffic through Ivanti Sentry with Ivanti EPMM and Ivanti Neurons for MDM.

Docs@Work Android Enterprise supports Tunnelling all the connectors excluding Ivanti Neurons for MDM connectors.

Apps for Android (does not apply to Android Enterprise)

Mobile@Work

(Ivanti EPMM)

Or

Go Client (Ivanti Neurons for MDM)

11.6.0.3 - 11.9.0.0*

Mobile@Work 11.9.0.0 is targeted to release on January 17, 2023.

Yes (either Mobile@Work or Go Client)

R89

Web@Work

2.5.1 - 2.6.1

Optional

If you are configuring Dropbox or Box, Web@Work must be installed on the device as part of Secure Apps Manager. Web@Work is required to allow the device user to add a Dropbox user-level site.

Email+

4.3.0 - 4.6.0

Yes

For emailing document links, documents, and the Docs@Work client log.

PIV-D

1.6.2

 

Secure Apps Manager

9.4.1.0

Yes

Apps for Android Enterprise

•Badged Email+ (Email app)

•Badged Chrome (required to access Dropbox)

•Badged Media Player or any other badged audio/video player

Supported device platforms

Table 22. SUPPORTED DEVICE PLATFORMS

Device OS

Supported Version

Android

13

Android

12

Android

11

Android

10

Android P

9.0

Android O

8.0, 8.1

Supported content repositories

Table 23. SUPPORTED CONTENT REPOSITORIES

Content Repository

Supported

Comments

SharePoint
  • Microsoft SharePoint 2007
  • Microsoft SharePoint 2010
  • Microsoft SharePoint 2013
  • Microsoft SharePoint 2016
  • Microsoft SharePoint 2019
  • Microsoft SharePoint Office 365
  • OneDrive for Business

Only OneDrive for Business (with SharePoint and Office 365) is supported. OneDrive (personal online storage for consumers) is not supported.

Users on SharePoint must have at least Contribute permissions.

Cloud Storage

•Any repository that supports a WebDAV interface

Examples: WebDAV Box, Apache-based WebDAV content repositories, IIS-based WebDAV content repositories, CIFS Windows 2008 R2 SP1, CIFS Samba CentOS 6.2.

WebDAV repositories hosted on Windows Server 2003 are not supported.

Network Drive

•CIFS Windows 2008 R2 SP1

•CIFS Samba CentOS 6.2

•WebDAV

•Apache-based WebDAV content repositories

•IIS-based WebDAV content repositories

• SMB 1.0

•SMB 2.0

• DFS

Android Enterprise-enabled Docs@Work supports tunneling CIFS traffic through Standalone Sentry with Ivanti EPMM and Ivanti Neurons for MDM.

Box

•Enterprise and personal sites are supported.

Only Box enterprise can be configured as a Group site. Configuring personal Box sites as Group sites is not supported.

Dropbox

•Only user added sites are supported.

Dropbox cannot be configured as a Group site.

For CIFS,

•CIFS traffic must be tunneled through Ivanti Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Ivanti Sentry 9.1.0 and older versions.

•SMB 2.0 for Ivanti Sentry 9.2.0 and newer versions.

Supported authentication to content repositories

Docs@Work supports the following authentication types from the client to the content repository:

  • Basic: SharePoint, WebDAV, DFS
  • NTLM: SharePoint, WebDAV
  • Kerberos constrained delegation (KCD): SharePoint, WebDAV, CIFS

    • CIFS is supported for KCD from Standalone Sentry 9.1.0 through the most recently released version.

  • OAuth2: Box, Dropbox
  • Federated Authentication: SharePoint

Supported file types for viewing

Table 24. SUPPORTED FILE TYPES FOR VIEWING

File Type

Android

Comments

.zip compressed files

Yes

Password-protected .zip files are also supported. 

Key, .numbers, and .pages files are displayed with a .zip extension in Docs@Work. However, these files are not supported and cannot be extracted.

Adobe Acrobat documents (.pdf)

Yes

 

Apple Keynote presentation files (.key)

No

 

Apple Numbers spreadsheet files (.numbers)

No

 

Apple Pages documents (.pages)

No

 

Comma separated values files (.csv)

Yes

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Hangul Word Processor (.hwp)

Yes

 

Image files (.png, .bmp, .jpg, .jpeg, .gif, tiff, ,tif)

Yes

 

Microsoft Excel documents (.xls, .xlsx, .xltx)

Yes

Macros will be removed before the file is rendered for viewing.

Microsoft PowerPoint documents (.ppt, .pptx, .pot, .potx, .pps, .ppsx)

Yes

 

Microsoft Word documents (.doc, .docx, .dot, .dotx)

Yes

 

Media files (.mp3, .mp4, .wav, .xwav)

Yes

•Docs@Work supports media playback. However, a media player is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In AppConnect-enabled Docs@Work, a media file can be played only if Media Player is allowed in the AppConnect Global Policy. This allows media files to be played outside the secure container using the system media player.

•In Android Enterprise-enabled Docs@Work, the media file is rendered using a third-party media player application. Therefore, a media player application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the 'VLC for Android' media player application.

Password-protected Microsoft Office documents

Yes

.doc, .ppt, and .xls password protected files are not supported on Docs@Work for iOS.

Plain text files (.txt, .asc)

Yes

 

Quicktime video files (.mov)

No

 

Rich Text Format files (.rtf)

Yes

 

Web files(.xml, .js) (.htm)

Yes

 

Non Media Files (.dwg, .svg)

Yes

Docs@Work supports non media files view. However, a non media viewer is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In Android Enterprise-enabled Docs@Work, the non media file is viewed using a third-party media player application.
Therefore, a non media file viewer application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the DWG FastView-CAD viewer and editor android application for viewing the dwg files and Google Chrome browser Android application for viewing .svg files.

Some files that are not supported:

  • executable files (for example, .exe, .msi, or .ipa files)
  • archive files (for example, .rar, or .tar files)
  • system files (for example, .dll, or .sys files)

Supported files types for editing

Table 25. SUPPORTED FILE TYPES FOR EDITING

File Type

Android

Comments

Microsoft Word documents (.doc, .docx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft Excel documents (.xls, .xlsx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft PowerPoint documents (.ppt, .pptx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Plain text files (.txt)

Yes

 

Web files (.xml)

No

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Any of the above document formats extracted from .zip files

Yes

 

Supported file types for annotating

The following files are supported for annotation:

  • PDF

Supported file types for document creation

  • .txt
  • .docx
  • .pptx
  • .xlsx

Supported encodings for ZIP files

  • Unicode encodings: UTF-8, UTF-16BE / UTF-16LE, UTF-32BE / UTF-32LE
  • Chinese encodings: ISO-2022-CN, BIG5, EUC-TW, GB18030, HZ-GB-23121
  • Japanese encodings: ISO-2022-JP, SHIFT_JIS, EUC-JP
  • Korean encodings: ISO-2022-KR, EUC-KR
  • Cyrillic encodings: ISO-8859-5, KOI8-R, WINDOWS-1251, MACCYRILLIC, IBM866, IBM855
  • Greek encodings: ISO-8859-7, WINDOWS-1253
  • Hebrew encodings: ISO-8859-8, WINDOWS-1255
  • WINDOWS-1252

Storage limits

Storage limits are configurable only in Content Security Service. The following are default storage limits in Ivanti Docs@Work:

My Files

1 GB (Android)

Favorites

1 GB

Language support

The Ivanti Docs@Work for Android user interface is available in the following languages and locales:

  • Czech
  • Chinese (Simplifiled)
  • Chinese (Traditional)
  • Dutch (Netherlands)
  • English
  • French (France)
  • German (Germany)
  • Hungarian
  • Italian (Italy)
  • Japanese
  • Korean
  • Polish
  • Portuguese (Brazil)
  • Romanian (Romania)
  • Russian
  • Slovak
  • Spanish (Latin America)
  • Swedish

The following table lists the components and versions that are supported or compatible with the current release.

Supported components

Table 26. SUPPORTED COMPONENTS FOR ANDROID APPCONNECT

Component

Supported or Compatible Versions

Required

Ivanti EPMM

Or

Ivanti Neurons for MDM

11.6.0.0 - 11.8.0.0

Yes (either Ivanti EPMM or Ivanti Neurons for MDM)

 

R87

Ivanti Sentry

9.14.0 - 9.17.0*

*Sentry 9.17.0 is targeted to release on November 10, 2022.

Optional

Ivanti Sentry set up for AppTunnel is required:

•to tunnel traffic to content repositories.

Tunneling traffic through Ivanti Sentry is not supported for Dropbox and Google Drive.

•for access to CIFS/SMB servers. CIFS/SMB traffic must be tunneled through Ivanti Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Ivanti Sentry 9.1.0 and older versions.

•SMB 2.0 for Ivanti Sentry 9.2.0 and newer versions.

•Android Enterprise enabled Docs@Work supports tunneling CIFS traffic through Ivanti Sentry with Ivanti EPMM and Ivanti Neurons for MDM.

Docs@Work Android Enterprise supports Tunnelling all the connectors excluding Ivanti Neurons for MDM connectors.

Apps for Android (does not apply to Android Enterprise)

Mobile@Work

(Ivanti EPMM)

Or

Go Client (Ivanti Neurons for MDM)

11.6.0.3 - 11.8.0.0

Yes (either Mobile@Work or Go Client)

R87

Web@Work

2.5.1 - 2.6.1

Optional

If you are configuring Dropbox or Box, Web@Work must be installed on the device as part of Secure Apps Manager. Web@Work is required to allow the device user to add a Dropbox user-level site.

Email+

4.3.0 - 4.5.0

Yes

For emailing document links, documents, and the Docs@Work client log.

PIV-D

1.6.2

 

Secure Apps Manager

9.4.1.0

Yes

Apps for Android Enterprise

•Badged Email+ (Email app)

•Badged Chrome (required to access Dropbox)

•Badged Media Player or any other badged audio/video player

Supported device platforms

Table 27. SUPPORTED DEVICE PLATFORMS

Device OS

Supported Version

Android

13

Android

12

Android

11

Android

10

Android P

9.0

Android O

8.0, 8.1

Supported content repositories

Table 28. SUPPORTED CONTENT REPOSITORIES

Content Repository

Supported

Comments

SharePoint
  • Microsoft SharePoint 2007
  • Microsoft SharePoint 2010
  • Microsoft SharePoint 2013
  • Microsoft SharePoint 2016
  • Microsoft SharePoint 2019
  • Microsoft SharePoint Office 365
  • OneDrive for Business

Only OneDrive for Business (with SharePoint and Office 365) is supported. OneDrive (personal online storage for consumers) is not supported.

Users on SharePoint must have at least Contribute permissions.

Cloud Storage

•Any repository that supports a WebDAV interface

Examples: WebDAV Box, Apache-based WebDAV content repositories, IIS-based WebDAV content repositories, CIFS Windows 2008 R2 SP1, CIFS Samba CentOS 6.2.

WebDAV repositories hosted on Windows Server 2003 are not supported.

Network Drive

•CIFS Windows 2008 R2 SP1

•CIFS Samba CentOS 6.2

•WebDAV

•Apache-based WebDAV content repositories

•IIS-based WebDAV content repositories

• SMB 1.0

•SMB 2.0

• DFS

Android Enterprise-enabled Docs@Work supports tunneling CIFS traffic through Standalone Sentry with Ivanti EPMM and Ivanti Neurons for MDM.

Box

•Enterprise and personal sites are supported.

Only Box enterprise can be configured as a Group site. Configuring personal Box sites as Group sites is not supported.

Dropbox

•Only user added sites are supported.

Dropbox cannot be configured as a Group site.

For CIFS,

•CIFS traffic must be tunneled through Ivanti Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Ivanti Sentry 9.1.0 and older versions.

•SMB 2.0 for Ivanti Sentry 9.2.0 and newer versions.

Supported authentication to content repositories

Docs@Work supports the following authentication types from the client to the content repository:

  • Basic: SharePoint, WebDAV, DFS
  • NTLM: SharePoint, WebDAV
  • Kerberos constrained delegation (KCD): SharePoint, WebDAV, CIFS

    • CIFS is supported for KCD from Standalone Sentry 9.1.0 through the most recently released version.

  • OAuth2: Box, Dropbox
  • Federated Authentication: SharePoint

Supported file types for viewing

Table 29. SUPPORTED FILE TYPES FOR VIEWING

File Type

Android

Comments

.zip compressed files

Yes

Password-protected .zip files are also supported. 

Key, .numbers, and .pages files are displayed with a .zip extension in Docs@Work. However, these files are not supported and cannot be extracted.

Adobe Acrobat documents (.pdf)

Yes

 

Apple Keynote presentation files (.key)

No

 

Apple Numbers spreadsheet files (.numbers)

No

 

Apple Pages documents (.pages)

No

 

Comma separated values files (.csv)

Yes

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Hangul Word Processor (.hwp)

Yes

 

Image files (.png, .bmp, .jpg, .jpeg, .gif, tiff, ,tif)

Yes

 

Microsoft Excel documents (.xls, .xlsx, .xltx)

Yes

Macros will be removed before the file is rendered for viewing.

Microsoft PowerPoint documents (.ppt, .pptx, .pot, .potx, .pps, .ppsx)

Yes

 

Microsoft Word documents (.doc, .docx, .dot, .dotx)

Yes

 

Media files (.mp3, .mp4, .wav, .xwav)

Yes

•Docs@Work supports media playback. However, a media player is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In AppConnect-enabled Docs@Work, a media file can be played only if Media Player is allowed in the AppConnect Global Policy. This allows media files to be played outside the secure container using the system media player.

•In Android Enterprise-enabled Docs@Work, the media file is rendered using a third-party media player application. Therefore, a media player application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the 'VLC for Android' media player application.

Password-protected Microsoft Office documents

Yes

.doc, .ppt, and .xls password protected files are not supported on Docs@Work for iOS.

Plain text files (.txt, .asc)

Yes

 

Quicktime video files (.mov)

No

 

Rich Text Format files (.rtf)

Yes

 

Web files(.xml, .js) (.htm)

Yes

 

Non Media Files (.dwg, .svg)

Yes

Docs@Work supports non media files view. However, a non media viewer is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In Android Enterprise-enabled Docs@Work, the non media file is viewed using a third-party media player application.
Therefore, a non media file viewer application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the DWG FastView-CAD viewer and editor android application for viewing the dwg files and Google Chrome browser Android application for viewing .svg files.

Some files that are not supported:

  • executable files (for example, .exe, .msi, or .ipa files)
  • archive files (for example, .rar, or .tar files)
  • system files (for example, .dll, or .sys files)

Supported files types for editing

Table 30. SUPPORTED FILE TYPES FOR EDITING

File Type

Android

Comments

Microsoft Word documents (.doc, .docx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft Excel documents (.xls, .xlsx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft PowerPoint documents (.ppt, .pptx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Plain text files (.txt)

Yes

 

Web files (.xml)

No

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Any of the above document formats extracted from .zip files

Yes

 

Supported file types for annotating

The following files are supported for annotation:

  • PDF

Supported file types for document creation

  • .txt
  • .docx
  • .pptx
  • .xlsx

Supported encodings for ZIP files

  • Unicode encodings: UTF-8, UTF-16BE / UTF-16LE, UTF-32BE / UTF-32LE
  • Chinese encodings: ISO-2022-CN, BIG5, EUC-TW, GB18030, HZ-GB-23121
  • Japanese encodings: ISO-2022-JP, SHIFT_JIS, EUC-JP
  • Korean encodings: ISO-2022-KR, EUC-KR
  • Cyrillic encodings: ISO-8859-5, KOI8-R, WINDOWS-1251, MACCYRILLIC, IBM866, IBM855
  • Greek encodings: ISO-8859-7, WINDOWS-1253
  • Hebrew encodings: ISO-8859-8, WINDOWS-1255
  • WINDOWS-1252

Storage limits

Storage limits are configurable only in Content Security Service. The following are default storage limits in Ivanti Docs@Work:

My Files

1 GB (Android)

Favorites

1 GB

Language support

The Ivanti Docs@Work for Android user interface is available in the following languages and locales:

  • Czech
  • Chinese (Simplifiled)
  • Chinese (Traditional)
  • Dutch (Netherlands)
  • English
  • French (France)
  • German (Germany)
  • Hungarian
  • Italian (Italy)
  • Japanese
  • Korean
  • Polish
  • Portuguese (Brazil)
  • Romanian (Romania)
  • Russian
  • Slovak
  • Spanish (Latin America)
  • Swedish

The following table lists the components and versions that are supported or compatible with the current release.

Supported components

Table 31. SUPPORTED COMPONENTS FOR ANDROID APPCONNECT

Component

Supported or Compatible Versions

Required

Core

Or

Ivanti Neurons for MDM

11.5.0.0 - 11.7.0.0

Yes (either Core or Ivanti Neurons for MDM)

 

R85

Ivanti Sentry

9.14.0 - 9.16.0

Optional

Ivanti Sentry set up for AppTunnel is required:

•to tunnel traffic to content repositories.

Tunneling traffic through Ivanti Sentry is not supported for Dropbox and Google Drive.

•for access to CIFS/SMB servers. CIFS/SMB traffic must be tunneled through Ivanti Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Ivanti Sentry 9.1.0 and older versions.

•SMB 2.0 for Ivanti Sentry 9.2.0 and newer versions.

•Android Enterprise enabled Docs@Work supports tunneling CIFS traffic through Ivanti Sentry with Core and Ivanti Neurons for MDM.

Docs@Work Android Enterprise supports Tunnelling all the connectors excluding Ivanti Neurons for MDM connectors.

Apps for Android (does not apply to Android Enterprise)

Mobile@Work

Or

Go Client (Ivanti Neurons for MDM)

11.5.0.1 - 11.6.0.0

Yes (either Mobile@Work or Go Client)

R85

Web@Work

2.5.1 - 2.6.1

Optional

If you are configuring Dropbox or Box, Web@Work must be installed on the device as part of Secure Apps Manager. Web@Work is required to allow the device user to add a Dropbox user-level site.

Email+

4.2.0 - 4.4.0

Yes

For emailing document links, documents, and the Docs@Work client log.

PIV-D

1.6.0

 

Secure Apps Manager

9.4.0.0

Yes

Apps for Android Enterprise

•Badged Email+ (Email app)

•Badged Chrome (required to access Dropbox)

•Badged Media Player or any other badged audio/video player

Supported device platforms

Table 32. SUPPORTED DEVICE PLATFORMS

Device OS

Supported Version

Android S

12

Android R

11

Android Q

10

Android P

9.0

Android O

8.0, 8.1

Android N

7.1, 7.1.2

Supported content repositories

Table 33. SUPPORTED CONTENT REPOSITORIES

Content Repository

Supported

Comments

SharePoint
  • Microsoft SharePoint 2007
  • Microsoft SharePoint 2010
  • Microsoft SharePoint 2013
  • Microsoft SharePoint 2016
  • Microsoft SharePoint 2019
  • Microsoft SharePoint Office 365
  • OneDrive for Business

Only OneDrive for Business (with SharePoint and Office 365) is supported. OneDrive (personal online storage for consumers) is not supported.

Users on SharePoint must have at least Contribute permissions.

Cloud Storage

•Any repository that supports a WebDAV interface

Examples: WebDAV Box, Apache-based WebDAV content repositories, IIS-based WebDAV content repositories, CIFS Windows 2008 R2 SP1, CIFS Samba CentOS 6.2.

WebDAV repositories hosted on Windows Server 2003 are not supported.

Network Drive

•CIFS Windows 2008 R2 SP1

•CIFS Samba CentOS 6.2

•WebDAV

•Apache-based WebDAV content repositories

•IIS-based WebDAV content repositories

• SMB 1.0

•SMB 2.0

• DFS

 

Box

•Enterprise and personal sites are supported.

Only Box enterprise can be configured as a Group site. Configuring personal Box sites as Group sites is not supported.

Dropbox

•Only user added sites are supported.

Dropbox cannot be configured as a Group site.

For CIFS,

•CIFS traffic must be tunneled through Ivanti Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Ivanti Sentry 9.1.0 and older versions.

•SMB 2.0 for Ivanti Sentry 9.2.0 and newer versions.

Supported authentication to content repositories

Docs@Work supports the following authentication types from the client to the content repository:

  • Basic: SharePoint, WebDAV, DFS
  • NTLM: SharePoint, WebDAV
  • Kerberos constrained delegation (KCD): SharePoint, WebDAV, CIFS

    • CIFS is supported for KCD from Standalone Sentry 9.1.0 through the most recently released version.

  • OAuth2: Box, Dropbox
  • Federated Authentication: SharePoint

Supported file types for viewing

Table 34. SUPPORTED FILE TYPES FOR VIEWING

File Type

Android

Comments

.zip compressed files

Yes

Password-protected .zip files are also supported. 

Key, .numbers, and .pages files are displayed with a .zip extension in Docs@Work. However, these files are not supported and cannot be extracted.

Adobe Acrobat documents (.pdf)

Yes

 

Apple Keynote presentation files (.key)

No

 

Apple Numbers spreadsheet files (.numbers)

No

 

Apple Pages documents (.pages)

No

 

Comma separated values files (.csv)

Yes

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Hangul Word Processor (.hwp)

Yes

 

Image files (.png, .bmp, .jpg, .jpeg, .gif, tiff, ,tif)

Yes

 

Microsoft Excel documents (.xls, .xlsx, .xltx)

Yes

Macros will be removed before the file is rendered for viewing.

Microsoft PowerPoint documents (.ppt, .pptx, .pot, .potx, .pps, .ppsx)

Yes

 

Microsoft Word documents (.doc, .docx, .dot, .dotx)

Yes

 

Media files (.mp3, .mp4, .wav, .xwav)

Yes

•Docs@Work supports media playback. However, a media player is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In AppConnect-enabled Docs@Work, a media file can be played only if Media Player is allowed in the AppConnect Global Policy. This allows media files to be played outside the secure container using the system media player.

•In Android Enterprise-enabled Docs@Work, the media file is rendered using a third-party media player application. Therefore, a media player application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the 'VLC for Android' media player application.

Password-protected Microsoft Office documents

Yes

.doc, .ppt, and .xls password protected files are not supported on Docs@Work for iOS.

Plain text files (.txt, .asc)

Yes

 

Quicktime video files (.mov)

No

 

Rich Text Format files (.rtf)

Yes

 

Web files(.xml, .js) (.htm)

Yes

 

Non Media Files (.dwg, .svg)

Yes

Docs@Work supports non media files view. However, a non media viewer is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In Android Enterprise-enabled Docs@Work, the non media file is viewed using a third-party media player application.
Therefore, a non media file viewer application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the DWG FastView-CAD viewer and editor android application for viewing the dwg files and Google Chrome browser Android application for viewing .svg files.

Some files that are not supported:

  • executable files (for example, .exe, .msi, or .ipa files)
  • archive files (for example, .rar, or .tar files)
  • system files (for example, .dll, or .sys files)

Supported files types for editing

Table 35. SUPPORTED FILE TYPES FOR EDITING

File Type

Android

Comments

Microsoft Word documents (.doc, .docx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft Excel documents (.xls, .xlsx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft PowerPoint documents (.ppt, .pptx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Plain text files (.txt)

Yes

 

Web files (.xml)

No

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Any of the above document formats extracted from .zip files

Yes

 

Supported file types for annotating

The following files are supported for annotation:

  • PDF

Supported file types for document creation

  • .txt
  • .docx
  • .pptx
  • .xlsx

Supported encodings for ZIP files

  • Unicode encodings: UTF-8, UTF-16BE / UTF-16LE, UTF-32BE / UTF-32LE
  • Chinese encodings: ISO-2022-CN, BIG5, EUC-TW, GB18030, HZ-GB-23121
  • Japanese encodings: ISO-2022-JP, SHIFT_JIS, EUC-JP
  • Korean encodings: ISO-2022-KR, EUC-KR
  • Cyrillic encodings: ISO-8859-5, KOI8-R, WINDOWS-1251, MACCYRILLIC, IBM866, IBM855
  • Greek encodings: ISO-8859-7, WINDOWS-1253
  • Hebrew encodings: ISO-8859-8, WINDOWS-1255
  • WINDOWS-1252

Storage limits

Storage limits are configurable only in Content Security Service. The following are default storage limits in Ivanti Docs@Work:

My Files

1 GB (Android)

Favorites

1 GB

Language support

The Ivanti Docs@Work for Android user interface is available in the following languages and locales:

  • Czech
  • Chinese (Simplifiled)
  • Chinese (Traditional)
  • Dutch (Netherlands)
  • English
  • French (France)
  • German (Germany)
  • Hungarian
  • Italian (Italy)
  • Japanese
  • Korean
  • Polish
  • Portuguese (Brazil)
  • Romanian (Romania)
  • Russian
  • Slovak
  • Spanish (Latin America)
  • Swedish

Supported components

Table 36. SUPPORTED COMPONENTS FOR ANDROID APPCONNECT

Component

Supported version

Compatible version

Required

Core

Or

Cloud

11.6.0.0

10.7.0.0 - 11.5.0.0

Yes (either Core or Cloud)

 

R83

Not applicable.

Only the latest version is available to all customers in Cloud.

Standalone Sentry

9.15.0

9.8.1, 9.9.0, 9.12.0, 9.13.0, 9.14.0

Optional

Standalone Sentry set up for AppTunnel is required:

•to tunnel traffic to content repositories.

Tunneling traffic through Standalone Sentry is not supported for Dropbox and Google Drive.

•for access to CIFS/SMB servers. CIFS/SMB traffic must be tunneled through Standalone Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Standalone Sentry 9.1.0 and older versions.

•SMB 2.0 for Standalone Sentry 9.2.0 and newer versions.

•Android Enterprise enabled Docs@Work supports tunneling CIFS traffic through Standalone Sentry with Core and Cloud.

Docs@Work Android Enterprise supports Tunnelling all the connectors excluding cloud connectors.

Apps for Android (does not apply to Android Enterprise)

Mobile@Work

Or

Go Client (Cloud)

11.6.0.0

10.7.0.0 - 11.5.0.1

Yes (either Mobile@Work or Go Client)

 

R83

Only Go Client version 80 and newer supports the latest Secure Apps Manager version 9.3.0.0.

Web@Work

2.6.1

2.5.1, 2.6.0

Optional

If you are configuring Dropbox or Box, Web@Work must be installed on the device as part of Secure Apps Manager. Web@Work is required to allow the device user to add a Dropbox user-level site.

Email+

4.3.0

3.10.0, 4.0.0, 4.1.0, 4.2.0

Yes

For emailing document links, documents, and the Docs@Work client log.

PIV-D

1.6.0

Not Applicable

(All listed versions are tested and supported)

 

Secure Apps Manager

9.4.0.0

Only version 9.4.0.0 and newer are supported with Docs@Work 2.19.0.

Yes

Apps for Android Enterprise

•Badged Email+ (Email app)

•Badged Chrome (required to access Dropbox)

•Badged Media Player or any other badged audio/video player

Supported components for Android AppStation

The following table provides the components versions supported with Docs@Work for Android AppStation. The Android AppStation version support is only available for Cloud server.

Table 37. SUPPORTED COMPONENTS FOR DOCS@WORK ANDROID APPSTATION (CLOUD)

Component

Supported version

Compatible version

Required

Cloud

R81

Not applicable.

Only the latest version is available to all customers in Cloud.

 

Standalone Sentry

9.14.0*

9.8.1, 9.9.0, 9.12.0, 9.13.0

Optional

Standalone Sentry set up for AppTunnel is required:

  • to tunnel traffic to content repositories.

Tunneling traffic through Standalone Sentry is not supported for Dropbox and Google Drive.

  • for access to CIFS/SMB servers. CIFS/SMB traffic must be tunneled through Standalone Sentry.
  • Docs@Work supports the following:
    • SMB 1.0 for Standalone Sentry 9.1.0 and older versions.
    • SMB 2.0 for Standalone Sentry 9.2.0 and newer.
  • Android Enterprise enabled Docs@Work supports tunneling CIFS traffic through Standalone Sentry with MobileIron Core and Cloud.

Docs@Work Android Enterprise supports Tunnelling all the connectors excluding cloud connectors.

Apps for Android AppStation

Web@Work

2.6.0

2.5.1

Optional

If you are configuring Dropbox or Box, Web@Work must be installed on the device as part of Secure Apps Manager. Web@Work is required to allow the device user to add a Dropbox user-level site.

Email+

4.2.0

3.10.0, 4.0.0, 4.1.1

Yes

For emailing document links, documents, and the Docs@Work client log.

Secure Apps Manager

9.4.0.0

Only version 9.4.0.0 and newer are supported with Docs@Work 2.18.0.

Yes

Apps for AppStation

  • Badged Email+ (Email app)
  • Badged Media Player or any other badged audio/video player

Supported device platforms

Table 38. SUPPORTED DEVICE PLATFORMS

Device OS

Supported Version

Compatible Version

Android S

12

 

Android R

11

 

Android Q

11

 

Android P

9.0

 

Android O

8.0, 8.1

 

Android N

7.1, 7.1.2

7.0

Supported content repositories

Table 39. SUPPORTED CONTENT REPOSITORIES

Content Repository

Supported

Compatible

Comments

SharePoint
  • Microsoft SharePoint 2007
  • Microsoft SharePoint 2010
  • Microsoft SharePoint 2013
  • Microsoft SharePoint 2016
  • Microsoft SharePoint 2019
  • Microsoft SharePoint Office 365
  • OneDrive for Business

Only OneDrive for Business (with SharePoint and Office 365) is supported. OneDrive (personal online storage for consumers) is not supported.

Not Applicable (All listed versions are tested and supported)

Users on SharePoint must have at least Contribute permissions.

Cloud Storage

•Any repository that supports a WebDAV interface

Examples: WebDAV Box, Apache-based WebDAV content repositories, IIS-based WebDAV content repositories, CIFS Windows 2008 R2 SP1, CIFS Samba CentOS 6.2.

Not Applicable (All listed versions are tested and supported)

WebDAV repositories hosted on Windows Server 2003 are not supported.

Network Drive

•CIFS Windows 2008 R2 SP1

•CIFS Samba CentOS 6.2

•WebDAV

•Apache-based WebDAV content repositories

•IIS-based WebDAV content repositories

• SMB 1.0

•SMB 2.0

• DFS

Not Applicable (All listed versions are tested and supported)

 

Box

•Enterprise and personal sites are supported.

Not Applicable (All listed versions are tested and supported)

Only Box enterprise can be configured as a Group site. Configuring personal Box sites as Group sites is not supported.

Dropbox

•Only user added sites are supported.

Not Applicable (All listed versions are tested and supported)

Dropbox cannot be configured as a Group site.

For CIFS,

•CIFS traffic must be tunneled through Standalone Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Standalone Sentry 9.1.0 and older versions.

•SMB 2.0 for Standalone Sentry 9.2.0 and newer versions.

Supported authentication to content repositories

Docs@Work supports the following authentication types from the client to the content repository:

  • Basic: SharePoint, WebDAV, DFS
  • NTLM: SharePoint, WebDAV
  • Kerberos constrained delegation (KCD): SharePoint, WebDAV, CIFS

    • CIFS is supported for KCD from Standalone Sentry 9.1.0 through the most recently released version.

  • OAuth2: Box, Dropbox
  • Federated Authentication: SharePoint

Supported file types for viewing

Table 40. SUPPORTED FILE TYPES FOR VIEWING

File Type

Android

Comments

.zip compressed files

Yes

Password-protected .zip files are also supported. 

Key, .numbers, and .pages files are displayed with a .zip extension in Docs@Work. However, these files are not supported and cannot be extracted.

Adobe Acrobat documents (.pdf)

Yes

 

Apple Keynote presentation files (.key)

No

 

Apple Numbers spreadsheet files (.numbers)

No

 

Apple Pages documents (.pages)

No

 

Comma separated values files (.csv)

Yes

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Hangul Word Processor (.hwp)

Yes

 

Image files (.png, .bmp, .jpg, .jpeg, .gif, tiff, ,tif)

Yes

 

Microsoft Excel documents (.xls, .xlsx, .xltx)

Yes

Macros will be removed before the file is rendered for viewing.

Microsoft PowerPoint documents (.ppt, .pptx, .pot, .potx, .pps, .ppsx)

Yes

 

Microsoft Word documents (.doc, .docx, .dot, .dotx)

Yes

 

Media files (.mp3, .mp4, .wav, .xwav)

Yes

•Docs@Work supports media playback. However, a media player is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In AppConnect-enabled Docs@Work, a media file can be played only if Media Player is allowed in the AppConnect Global Policy. This allows media files to be played outside the secure container using the system media player.

•In Android Enterprise-enabled Docs@Work, the media file is rendered using a third-party media player application. Therefore, a media player application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the 'VLC for Android' media player application.

Password-protected Microsoft Office documents

Yes

.doc, .ppt, and .xls password protected files are not supported on Docs@Work for iOS.

Plain text files (.txt, .asc)

Yes

 

Quicktime video files (.mov)

No

 

Rich Text Format files (.rtf)

Yes

 

Web files(.xml, .js) (.htm)

Yes

 

Non Media Files (.dwg, .svg)

Yes

Docs@Work supports non media files view. However, a non media viewer is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In Android Enterprise-enabled Docs@Work, the non media file is viewed using a third-party media player application.
Therefore, a non media file viewer application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the DWG FastView-CAD viewer and editor android application for viewing the dwg files and Google Chrome browser Android application for viewing .svg files.

Some files that are not supported:

  • executable files (for example, .exe, .msi, or .ipa files)
  • archive files (for example, .rar, or .tar files)
  • system files (for example, .dll, or .sys files)

Supported files types for editing

Table 41. SUPPORTED FILE TYPES FOR EDITING

File Type

Android

Comments

Microsoft Word documents (.doc, .docx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft Excel documents (.xls, .xlsx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft PowerPoint documents (.ppt, .pptx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Plain text files (.txt)

Yes

 

Web files (.xml)

No

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Any of the above document formats extracted from .zip files

Yes

 

Supported file types for annotating

The following files are supported for annotation:

  • PDF

Supported file types for document creation

  • .txt
  • .docx
  • .pptx
  • .xlsx

Supported encodings for ZIP files

  • Unicode encodings: UTF-8, UTF-16BE / UTF-16LE, UTF-32BE / UTF-32LE
  • Chinese encodings: ISO-2022-CN, BIG5, EUC-TW, GB18030, HZ-GB-23121
  • Japanese encodings: ISO-2022-JP, SHIFT_JIS, EUC-JP
  • Korean encodings: ISO-2022-KR, EUC-KR
  • Cyrillic encodings: ISO-8859-5, KOI8-R, WINDOWS-1251, MACCYRILLIC, IBM866, IBM855
  • Greek encodings: ISO-8859-7, WINDOWS-1253
  • Hebrew encodings: ISO-8859-8, WINDOWS-1255
  • WINDOWS-1252

Storage limits

Storage limits are configurable only in Content Security Service. The following are default storage limits in Ivanti Docs@Work:

My Files

1 GB (Android)

Favorites

1 GB

Language support

The Ivanti Docs@Work for Android user interface is available in the following languages and locales:

  • Czech
  • Chinese (Simplifiled)
  • Chinese (Traditional)
  • Dutch (Netherlands)
  • English
  • French (France)
  • German (Germany)
  • Hungarian
  • Italian (Italy)
  • Japanese
  • Korean
  • Polish
  • Portuguese (Brazil)
  • Romanian (Romania)
  • Russian
  • Slovak
  • Spanish (Latin America)
  • Swedish

Supported components

Table 42. SUPPORTED COMPONENTS FOR ANDROID APPCONNECT

Component

Supported version

Compatible version

Required

Core

Or

Cloud

11.5.0.0

10.7.0.0 - 11.4.0.0

Yes (either Core or Cloud)

 

R81

Not applicable.

Only the latest version is available to all customers in Cloud.

Standalone Sentry

9.14.0

9.8.1, 9.9.0, 9.12.0, 9.13.0

Optional

Standalone Sentry set up for AppTunnel is required:

•to tunnel traffic to content repositories.

Tunneling traffic through Standalone Sentry is not supported for Dropbox and Google Drive.

•for access to CIFS/SMB servers. CIFS/SMB traffic must be tunneled through Standalone Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Standalone Sentry 9.1.0 and older versions.

•SMB 2.0 for Standalone Sentry 9.2.0 and newer versions.

•Android Enterprise enabled Docs@Work supports tunneling CIFS traffic through Standalone Sentry with Core and Cloud.

Docs@Work Android Enterprise supports Tunnelling all the connectors excluding cloud connectors.

Apps for Android (does not apply to Android Enterprise)

Mobile@Work

Or

Go Client (Cloud)

11.5.0.0

10.7.0.0 - 11.4.0.0

Yes (either Mobile@Work or Go Client)

 

R81

Only Go Client version 80 and newer supports the latest Secure Apps Manager version 9.3.0.0.

Web@Work

2.6.0

2.5.1

Optional

If you are configuring Dropbox or Box, Web@Work must be installed on the device as part of Secure Apps Manager. Web@Work is required to allow the device user to add a Dropbox user-level site.

Email+

4.2.0

3.10.0, 4.0.0, 4.1.0, 4.1.1

Yes

For emailing document links, documents, and the Docs@Work client log.

PIV-D

1.6.0

Not Applicable

(All listed versions are tested and supported)

 

Secure Apps Manager

9.4.0.0

Only version 9.4.0.0 and newer are supported with Docs@Work 2.18.0.

Yes

Apps for Android Enterprise

•Badged Email+ (Email app)

•Badged Chrome (required to access Dropbox)

•Badged Media Player or any other badged audio/video player

Supported components for Android AppStation

The following table provides the components versions supported with Docs@Work for Android AppStation. The Android AppStation version support is only available for Cloud server.

Table 43. SUPPORTED COMPONENTS FOR DOCS@WORK ANDROID APPSTATION (CLOUD)

Component

Supported version

Compatible version

Required

Cloud

R81

Not applicable.

Only the latest version is available to all customers in Cloud.

 

Standalone Sentry

9.14.0*

9.8.1, 9.9.0, 9.12.0, 9.13.0

Optional

Standalone Sentry set up for AppTunnel is required:

  • to tunnel traffic to content repositories.

Tunneling traffic through Standalone Sentry is not supported for Dropbox and Google Drive.

  • for access to CIFS/SMB servers. CIFS/SMB traffic must be tunneled through Standalone Sentry.
  • Docs@Work supports the following:
    • SMB 1.0 for Standalone Sentry 9.1.0 and older versions.
    • SMB 2.0 for Standalone Sentry 9.2.0 and newer.
  • Android Enterprise enabled Docs@Work supports tunneling CIFS traffic through Standalone Sentry with MobileIron Core and Cloud.

Docs@Work Android Enterprise supports Tunnelling all the connectors excluding cloud connectors.

Apps for Android AppStation

Web@Work

2.6.0

2.5.1

Optional

If you are configuring Dropbox or Box, Web@Work must be installed on the device as part of Secure Apps Manager. Web@Work is required to allow the device user to add a Dropbox user-level site.

Email+

4.2.0

3.10.0, 4.0.0, 4.1.1

Yes

For emailing document links, documents, and the Docs@Work client log.

Secure Apps Manager

9.4.0.0

Only version 9.4.0.0 and newer are supported with Docs@Work 2.18.0.

Yes

Apps for AppStation

  • Badged Email+ (Email app)
  • Badged Media Player or any other badged audio/video player

Supported device platforms

Table 44. SUPPORTED DEVICE PLATFORMS

Device OS

Supported Version

Compatible Version

Android S

12

 

Android R

11

 

Android Q

11

 

Android P

9.0

 

Android O

8.0, 8.1

 

Android N

7.1, 7.1.2

7.0

Supported content repositories

Table 45. SUPPORTED CONTENT REPOSITORIES

Content Repository

Supported

Compatible

Comments

SharePoint
  • Microsoft SharePoint 2007
  • Microsoft SharePoint 2010
  • Microsoft SharePoint 2013
  • Microsoft SharePoint 2016
  • Microsoft SharePoint 2019
  • Microsoft SharePoint Office 365
  • OneDrive for Business

Only OneDrive for Business (with SharePoint and Office 365) is supported. OneDrive (personal online storage for consumers) is not supported.

Not Applicable (All listed versions are tested and supported)

Users on SharePoint must have at least Contribute permissions.

Cloud Storage

•Any repository that supports a WebDAV interface

Examples: WebDAV Box, Apache-based WebDAV content repositories, IIS-based WebDAV content repositories, CIFS Windows 2008 R2 SP1, CIFS Samba CentOS 6.2.

Not Applicable (All listed versions are tested and supported)

WebDAV repositories hosted on Windows Server 2003 are not supported.

Network Drive

•CIFS Windows 2008 R2 SP1

•CIFS Samba CentOS 6.2

•WebDAV

•Apache-based WebDAV content repositories

•IIS-based WebDAV content repositories

• SMB 1.0

•SMB 2.0

• DFS

Not Applicable (All listed versions are tested and supported)

 

Box

•Enterprise and personal sites are supported.

Not Applicable (All listed versions are tested and supported)

Only Box enterprise can be configured as a Group site. Configuring personal Box sites as Group sites is not supported.

Dropbox

•Only user added sites are supported.

Not Applicable (All listed versions are tested and supported)

Dropbox cannot be configured as a Group site.

For CIFS,

•CIFS traffic must be tunneled through Standalone Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Standalone Sentry 9.1.0 and older versions.

•SMB 2.0 for Standalone Sentry 9.2.0 and newer versions.

Supported authentication to content repositories

Docs@Work supports the following authentication types from the client to the content repository:

  • Basic: SharePoint, WebDAV, DFS
  • NTLM: SharePoint, WebDAV
  • Kerberos constrained delegation (KCD): SharePoint, WebDAV, CIFS

    • CIFS is supported for KCD from Standalone Sentry 9.1.0 through the most recently released version.

  • OAuth2: Box, Dropbox
  • Federated Authentication: SharePoint

Supported file types for viewing

Table 46. SUPPORTED FILE TYPES FOR VIEWING

File Type

Android

Comments

.zip compressed files

Yes

Password-protected .zip files are also supported. 

Key, .numbers, and .pages files are displayed with a .zip extension in Docs@Work. However, these files are not supported and cannot be extracted.

Adobe Acrobat documents (.pdf)

Yes

 

Apple Keynote presentation files (.key)

No

 

Apple Numbers spreadsheet files (.numbers)

No

 

Apple Pages documents (.pages)

No

 

Comma separated values files (.csv)

Yes

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Hangul Word Processor (.hwp)

Yes

 

Image files (.png, .bmp, .jpg, .jpeg, .gif, tiff, ,tif)

Yes

 

Microsoft Excel documents (.xls, .xlsx, .xltx)

Yes

Macros will be removed before the file is rendered for viewing.

Microsoft PowerPoint documents (.ppt, .pptx, .pot, .potx, .pps, .ppsx)

Yes

 

Microsoft Word documents (.doc, .docx, .dot, .dotx)

Yes

 

Media files (.mp3, .mp4, .wav, .xwav)

Yes

•Docs@Work supports media playback. However, a media player is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In AppConnect-enabled Docs@Work, a media file can be played only if Media Player is allowed in the AppConnect Global Policy. This allows media files to be played outside the secure container using the system media player.

•In Android Enterprise-enabled Docs@Work, the media file is rendered using a third-party media player application. Therefore, a media player application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the 'VLC for Android' media player application.

 

Password-protected Microsoft Office documents

Yes

.doc, .ppt, and .xls password protected files are not supported on Docs@Work for iOS.

Plain text files (.txt, .asc)

Yes

 

Quicktime video files (.mov)

No

 

Rich Text Format files (.rtf)

No

 

Web files(.xml, .js) (.htm)

Yes

 

Non Media Files (.dwg, .svg)

Yes

Docs@Work supports non media files view. However, a non media viewer is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In Android Enterprise-enabled Docs@Work, the non media file is viewed using a third-party media player application.
Therefore, a non media file viewer application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the DWG FastView-CAD viewer and editor android application for viewing the dwg files and Google Chrome browser Android application for viewing .svg files.

Some files that are not supported:

  • executable files (for example, .exe, .msi, or .ipa files)
  • archive files (for example, .rar, or .tar files)
  • system files (for example, .dll, or .sys files)

Supported files types for editing

Table 47. SUPPORTED FILE TYPES FOR EDITING

File Type

Android

Comments

Microsoft Word documents (.doc, .docx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft Excel documents (.xls, .xlsx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft PowerPoint documents (.ppt, .pptx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Plain text files (.txt)

Yes

 

Web files (.xml)

No

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Any of the above document formats extracted from .zip files

Yes

 

Supported file types for annotating

The following files are supported for annotation:

  • PDF

Supported file types for document creation

  • .txt
  • .docx
  • .pptx
  • .xlsx

Supported encodings for ZIP files

  • Unicode encodings: UTF-8, UTF-16BE / UTF-16LE, UTF-32BE / UTF-32LE
  • Chinese encodings: ISO-2022-CN, BIG5, EUC-TW, GB18030, HZ-GB-23121
  • Japanese encodings: ISO-2022-JP, SHIFT_JIS, EUC-JP
  • Korean encodings: ISO-2022-KR, EUC-KR
  • Cyrillic encodings: ISO-8859-5, KOI8-R, WINDOWS-1251, MACCYRILLIC, IBM866, IBM855
  • Greek encodings: ISO-8859-7, WINDOWS-1253
  • Hebrew encodings: ISO-8859-8, WINDOWS-1255
  • WINDOWS-1252

Storage limits

Storage limits are configurable only in Content Security Service. The following are default storage limits in Ivanti Docs@Work:

My Files

1 GB (Android)

Favorites

1 GB

Language support

The Ivanti Docs@Work for Android user interface is available in the following languages and locales:

  • Czech
  • Chinese (Simplifiled)
  • Chinese (Traditional)
  • Dutch (Netherlands)
  • English
  • French (France)
  • German (Germany)
  • Hungarian
  • Italian (Italy)
  • Japanese
  • Korean
  • Polish
  • Portuguese (Brazil)
  • Romanian (Romania)
  • Russian
  • Slovak
  • Spanish (Latin America)
  • Swedish

Supported components

Table 48. SUPPORTED COMPONENTS FOR ANDROID APPCONNECT

Component

Supported version

Compatible version

Required

Core

Or

Cloud

11.2.0.0, 11.3.0.1, 11.4.0.0*

*Core 11.4.0.0 is targeted to release on October 13, 2021.

10.7.0.0 - 11.1.0.0

Yes (either Core or Cloud)

 

R79.3

Not applicable.

Only the latest version is available to all customers in Cloud.

Standalone Sentry

9.13.0, 9.14.0*

*Sentry 9.14.0 is targeted to release on October 12, 2021.

9.8.1, 9.9.0, 9.12.0

Optional

Standalone Sentry set up for AppTunnel is required:

•to tunnel traffic to content repositories.

Tunneling traffic through Standalone Sentry is not supported for Dropbox and Google Drive.

•for access to CIFS/SMB servers. CIFS/SMB traffic must be tunneled through Standalone Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Standalone Sentry 9.1.0 and older versions.

•SMB 2.0 for Standalone Sentry 9.2.0 and newer versions.

•Android Enterprise enabled Docs@Work supports tunneling CIFS traffic through Standalone Sentry with Core and Cloud.

Docs@Work Android Enterprise supports Tunnelling all the connectors excluding cloud connectors.

Apps for Android (does not apply to Android Enterprise)

Mobile@Work

Or

Go Client (Cloud)

11.3.0.1, 11.4.0.0

10.7.0.0 - 11.2.1.0

Yes (either Mobile@Work or Go Client)

 

R80

Only Go Client version 80 and newer supports the latest Secure Apps Manager version 9.3.0.0.

Web@Work

2.6.0

2.5.1

Optional

If you are configuring Dropbox or Box, Web@Work must be installed on the device as part of Secure Apps Manager. Web@Work is required to allow the device user to add a Dropbox user-level site.

Email+

4.0.0, 4.1.0

3.10.0

Yes

For emailing document links, documents, and the Docs@Work client log.

PIV-D

1.5.0

Not Applicable

(All listed versions are tested and supported)

 

 

Secure Apps Manager

9.3.0.0

Only version 9.3.0.0 and newer are supported with Docs@Work 2.17.0.

Yes

Apps for Android Enterprise

•Badged Email+ (Email app)

•Badged Chrome (required to access Dropbox)

•Badged Media Player or any other badged audio/video player

Supported components for Android AppStation

The following table provides the components versions supported with Docs@Work for Android AppStation. The Android AppStation version support is only available for Cloud server.

Table 49. SUPPORTED COMPONENTS FOR DOCS@WORK ANDROID APPSTATION (CLOUD)

Component

Supported version

Compatible version

Required

Cloud

R79.3

Not applicable.

Only the latest version is available to all customers in Cloud.

 

Standalone Sentry

9.13.0, 9.14.0*

*Sentry 9.14.0 is targeted to release on October 12, 2021.

9.8.1, 9.9.0, 9.12.0

Optional

Standalone Sentry set up for AppTunnel is required:

  • to tunnel traffic to content repositories.

Tunneling traffic through Standalone Sentry is not supported for Dropbox and Google Drive.

  • for access to CIFS/SMB servers. CIFS/SMB traffic must be tunneled through Standalone Sentry.
  • Docs@Work supports the following:
    • SMB 1.0 for Standalone Sentry 9.1.0 and older versions.
    • SMB 2.0 for Standalone Sentry 9.2.0 and newer.
  • Android Enterprise enabled Docs@Work supports tunneling CIFS traffic through Standalone Sentry with MobileIron Core and Cloud.

Docs@Work Android Enterprise supports Tunnelling all the connectors excluding cloud connectors.

Apps for Android AppStation

AppStation Client

R80

Only AppStation Client version 80 and newer supports the latest Secure Apps Manager version 9.3.0.0.

Yes

Web@Work

2.6.0

2.5.1

Optional

If you are configuring Dropbox or Box, Web@Work must be installed on the device as part of Secure Apps Manager. Web@Work is required to allow the device user to add a Dropbox user-level site.

Email+

4.0.0, 4.1.0

3.10.0

Yes

For emailing document links, documents, and the Docs@Work client log.

Secure Apps Manager

9.3.0.0

Only version 9.3.0.0 and newer are supported with Docs@Work 2.17.0.

Yes

Apps for AppStation

  • Badged Email+ (Email app)
  • Badged Media Player or any other badged audio/video player

Supported device platforms

Table 50. SUPPORTED DEVICE PLATFORMS

Device OS

Supported Version

Compatible Version

Android S

12

 

Android R

11

 

Android Q

11

 

Android P

9.0

 

Android O

8.0, 8.1

 

Android N

7.1, 7.1.2

7.0

Supported content repositories

Table 51. SUPPORTED CONTENT REPOSITORIES

Content Repository

Supported

Compatible

Comments

SharePoint
  • Microsoft SharePoint 2007
  • Microsoft SharePoint 2010
  • Microsoft SharePoint 2013
  • Microsoft SharePoint 2016
  • Microsoft SharePoint 2019
  • Microsoft SharePoint Office 365
  • OneDrive for Business

Only OneDrive for Business (with SharePoint and Office 365) is supported. OneDrive (personal online storage for consumers) is not supported.

Not Applicable (All listed versions are tested and supported)

Users on SharePoint must have at least Contribute permissions.

Cloud Storage

•Any repository that supports a WebDAV interface

Examples: WebDAV Box, Apache-based WebDAV content repositories, IIS-based WebDAV content repositories, CIFS Windows 2008 R2 SP1, CIFS Samba CentOS 6.2.

Not Applicable (All listed versions are tested and supported)

WebDAV repositories hosted on Windows Server 2003 are not supported.

Network Drive

•CIFS Windows 2008 R2 SP1

•CIFS Samba CentOS 6.2

•WebDAV

•Apache-based WebDAV content repositories

•IIS-based WebDAV content repositories

• SMB 1.0

•SMB 2.0

• DFS

Not Applicable (All listed versions are tested and supported)

 

Box

•Enterprise and personal sites are supported.

Not Applicable (All listed versions are tested and supported)

Only Box enterprise can be configured as a Group site. Configuring personal Box sites as Group sites is not supported.

Dropbox

•Only user added sites are supported.

Not Applicable (All listed versions are tested and supported)

Dropbox cannot be configured as a Group site.

For CIFS,

•CIFS traffic must be tunneled through Standalone Sentry.

•Docs@Work supports the following:

•SMB 1.0 for Standalone Sentry 9.1.0 and older versions.

•SMB 2.0 for Standalone Sentry 9.2.0 and newer versions.

Supported authentication to content repositories

Docs@Work supports the following authentication types from the client to the content repository:

  • Basic: SharePoint, WebDAV, DFS
  • NTLM: SharePoint, WebDAV
  • Kerberos constrained delegation (KCD): SharePoint, WebDAV, CIFS

    • CIFS is supported for KCD from Standalone Sentry 9.1.0 through the most recently released version.

  • OAuth2: Box, Dropbox
  • Federated Authentication: SharePoint

Supported file types for viewing

Table 52. SUPPORTED FILE TYPES FOR VIEWING

File Type

Android

Comments

.zip compressed files

Yes

Password-protected .zip files are also supported. 

Key, .numbers, and .pages files are displayed with a .zip extension in Docs@Work. However, these files are not supported and cannot be extracted.

Adobe Acrobat documents (.pdf)

Yes

 

Apple Keynote presentation files (.key)

No

 

Apple Numbers spreadsheet files (.numbers)

No

 

Apple Pages documents (.pages)

No

 

Comma separated values files (.csv)

Yes

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Hangul Word Processor (.hwp)

Yes

 

Image files (.png, .bmp, .jpg, .jpeg, .gif, tiff, ,tif)

Yes

 

Microsoft Excel documents (.xls, .xlsx, .xltx)

Yes

Macros will be removed before the file is rendered for viewing.

Microsoft PowerPoint documents (.ppt, .pptx, .pot, .potx, .pps, .ppsx)

Yes

 

Microsoft Word documents (.doc, .docx, .dot, .dotx)

Yes

 

Media files (.mp3, .mp4, .wav, .xwav)

Yes

•Docs@Work supports media playback. However, a media player is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In AppConnect-enabled Docs@Work, a media file can be played only if Media Player is allowed in the AppConnect Global Policy. This allows media files to be played outside the secure container using the system media player.

•In Android Enterprise-enabled Docs@Work, the media file is rendered using a third-party media player application. Therefore, a media player application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the 'VLC for Android' media player application.

 

Password-protected Microsoft Office documents

Yes

.doc, .ppt, and .xls password protected files are not supported on Docs@Work for iOS.

Plain text files (.txt, .asc)

Yes

 

Quicktime video files (.mov)

No

 

Rich Text Format files (.rtf)

No

 

Web files(.xml, .js) (.htm)

Yes

 

Non Media Files (.dwg, .svg)

Yes

Docs@Work supports non media files view. However, a non media viewer is not embedded inside the Docs@Work application and has to be enabled separately as follows:

•In Android Enterprise-enabled Docs@Work, the non media file is viewed using a third-party media player application.
Therefore, a non media file viewer application must be included in App Catalog. Android Enterprise-enabled Docs@Work has been tested with the DWG FastView-CAD viewer and editor android application for viewing the dwg files and Google Chrome browser Android application for viewing .svg files.

Some files that are not supported:

  • executable files (for example, .exe, .msi, or .ipa files)
  • archive files (for example, .rar, or .tar files)
  • system files (for example, .dll, or .sys files)

Supported files types for editing

Table 53. SUPPORTED FILE TYPES FOR EDITING

File Type

Android

Comments

Microsoft Word documents (.doc, .docx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft Excel documents (.xls, .xlsx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Microsoft PowerPoint documents (.ppt, .pptx)

Yes

Password-protected Microsoft Office documents cannot be edited.

Plain text files (.txt)

Yes

 

Web files (.xml)

No

 

Google document formats (docs, slides, sheets, and drawings)

Yes

 

Any of the above document formats extracted from .zip files

Yes

 

Supported file types for annotating

The following files are supported for annotation:

  • PDF

Supported file types for document creation

  • .txt
  • .docx
  • .pptx
  • .xlsx

Supported encodings for ZIP files

  • Unicode encodings: UTF-8, UTF-16BE / UTF-16LE, UTF-32BE / UTF-32LE
  • Chinese encodings: ISO-2022-CN, BIG5, EUC-TW, GB18030, HZ-GB-23121
  • Japanese encodings: ISO-2022-JP, SHIFT_JIS, EUC-JP
  • Korean encodings: ISO-2022-KR, EUC-KR
  • Cyrillic encodings: ISO-8859-5, KOI8-R, WINDOWS-1251, MACCYRILLIC, IBM866, IBM855
  • Greek encodings: ISO-8859-7, WINDOWS-1253
  • Hebrew encodings: ISO-8859-8, WINDOWS-1255
  • WINDOWS-1252

Storage limits

Storage limits are configurable only in Content Security Service. The following are default storage limits in Ivanti Docs@Work:

My Files

1 GB (Android)

Favorites

1 GB

Language support

The Ivanti Docs@Work for Android user interface is available in the following languages and locales:

  • Czech
  • Chinese (Simplifiled)
  • Chinese (Traditional)
  • Dutch (Netherlands)
  • English
  • French (France)
  • German (Germany)
  • Hungarian
  • Italian (Italy)
  • Japanese
  • Korean
  • Polish
  • Portuguese (Brazil)
  • Romanian (Romania)
  • Russian
  • Slovak
  • Spanish (Latin America)
  • Swedish

Table 54. DEFINITIONS FOR SUPPORTED AND COMPATIBLE

Term

Definition

Supported product versions

The functionality of the product and version with currently supported releases was systematically tested as part of the current release and, therefore, will be supported.

Compatible product versions

The functionality of the product and version with currently supported releases has not been systematically tested as part of the current release, and therefore not supported. Based on the previous testing (if applicable), the product and version is expected to function with currently supported releases

Ivanti Docs@Work bundle ID

Table 55. BUNDLE ID

Ivanti Docs@Work for Android

forgepond.com.mobileiron.orion.android

Ivanti Docs@Work for Android for Work

com.mobileiron.android.docsatwork

Ivanti Docs@Work for AppStation

appstation.com.mobileiron.orion.android

Port requirements

See the On-Premise Installation Guide for Ivanti EPMM and Enterprise Connector for information on required ports and firewall rules associated with license activation, Standalone Sentry, and different content servers.