Overview of Docs@Work for iOS

The Docs@Work app gives device users an intuitive and secure way to access, store, view, edit, and annotate documents from content repositories, such as Microsoft SharePoint, and cloud services such as Box and Dropbox. It allows administrators to configure content repositories, which are then automatically available to device users. It also lets administrators establish data loss prevention controls to protect documents from unauthorized distribution. Docs@Work supports AES-256-GCM for encrypting email attachments.

Device users must have a valid user ID and password to access content sites.

The Docs@Work consists of the following elements:

Table 1. Docs@Work elements




The Docs@Work dashboard displays the content sites.

My Files

Save files to My Files for viewing and editing. Unlike other folders, documents in My Files are not connected to any content site and are not updated automatically.


Files and folders marked as starred are available here.


Files marked as offline are available for offline

Docs@Work features

The device users can use the following Docs@Work features:

  • Log in to content repositories and navigate through folders.
  • Download documents from content repositories.
  • View documents.
  • Edit and annotate local files.
  • Upload documents to content repositories.
  • Download, view, and email encrypted attachments.
  • Add content repositories to Docs@Work.

A Ivanti license is required for deploying Docs@Work. Docs@Work uses certain aspects of AppConnect, including passcode access and app tunneling. However, an AppConnect license is not required for Docs@Work.

Docs@Work for iOS is an AppConnect-enabled app. AppConnect containerizes apps to protect content on iOS and Android devices. Each AppConnect app becomes a secure container whose content is encrypted and protected from unauthorized access. Because each user has multiple business apps, each app container is also connected to other secure app containers. This connection allows the AppConnect apps to share content. AppConnect apps are managed using policies configured in Unified Endpoint Management (UEM) platform. The UEM platform is either Ivanti EPMM or Ivanti Neurons for MDM.

As an AppConnect app, all Docs@Work content is secured. The app interacts with other apps according to the data loss prevention policies that you specify. The app has the following secure features:

  • Secure apps passcode: A secure apps passcode, if you require one, protects access to all secure apps. This is the AppConnect passcode, which you define in UEM. The AppConnect passcode provides an additional layer of security for secure apps, beyond the device passcode.
  • Data encryption: AppConnect encrypts all AppConnect-related data on the device, such as Docs@Work app data, app configurations, and policies. This means app data is secure even if a device is compromised.
  • Data loss prevention: You determine whether Docs@Work for iOS can use the iOS copy/paste , open-in features. AppConnect data loss prevention policies control if users can copy/paste data out of Docs@Work and control how email attachments can be shared with other apps via open-in.

For information about AppConnect features and configuration beyond Docs@Work for iOS, see the Ivanti AppConnect Guide for EPMM and Ivanti Tunnel for iOS Guide.

Enable Access for Docs@Work

In Ivanti EPMM and Access as a service deployment, federated traffic from Docs@Work through Access is only supported with Tunnel. However, using Tunnel to CIFs services will fail.

Federated traffic through AppTunnel and Access as a service is not supported for Docs@Work. Selecting Enable Access option in the Docs@Work configuration has no impact.

For information about Access and how to set up the service with Ivanti EPMM, see the Ivanti Access Guide.

If Enable Split Tunneling using Tunnel is selected, HTTPS authentication traffic, which would have previously used AppTunnel to Access, goes through Tunnel instead.