Shared mailbox

Ivanti Email+ supports shared access for Mailbox. In case of multiple mailboxes, each mailbox is independent and has its own Shared Mailbox account settings. A Shared Mailbox is a type of user mailbox that does not have a username or password. It provides access to multiple users to use a mailbox as per the permissions set by the admin on the mail server (Office 365 or Exchange). To access a Shared Mailbox, the admin must add the user as a member of the mailbox. Email+ supports Shared Mailbox permissions similar to Microsoft Exchange server:

  • Full Access: The full access permission allows the user to open the Shared Mailbox and act as the owner of that mailbox. The user can access mails, read, view, delete, move mails, download and view attachments, and search mails on the local device and server. However, the user cannot send mail

  • Send as: The send as permission allows the user to impersonate the Shared Mailbox when sending mails. The user can Reply or Reply All, and Forward messages from the Shared Mailbox.

  • Send on behalf: The send on behalf permission allows the user to send mail on the behalf of the Shared Mailbox. The user can Reply or Reply All, and Forward messages from the Shared Mailbox, but the recipients would receive the mail from <User on behalf of the Shared Mailbox name>.

The user can add signature to mails for both delegated and shared mailbox similar to the primary mail box, this signature is configured and stored locally in the app, and cannot be set in the Email+ config like it is for the Primary account. Separate section for Shared Mailbox and Delegated Mailbox accounts is added under the Email+ Settings → Mail → Accounts. The settings for these two sections appear only if there is at least one account is available for each mailbox.

The Email+ app displays a notification for both interval-based and real-time notifications. New Shared mailboxes option is added to Settings → Notifications → Mail Alerts.

Support for SMIME and Classification

The Email+ app now supports SMIME and classification for the shared mailbox. The Signing and Encryption functionality is similar to Primary or Delegated mailbox. For more information, see the Support for SMIME (Early preview) section under Delegated mailbox

Configuring shared mailbox

To configure Shared Mailbox on, configure the following key-value pairs:

  • Add delegated_shared_mailbox value to enabled_featureskey-values.

When you select the Add a Mailbox option, Email+ searches email address in GAL and provides list of contacts to add mailbox. If the search result is successful, if the user has a permission to access the account being searched, then the "Add" button becomes available and the user can add the Shared Mailbox.

Adding shared mailbox to the Email+ app

To add the shared mailbox to the Email+ app on your iOS device, perform the following steps:

Before you begin 

  • Configure the enabled_features key-value pair and add the delegated_shared_mailbox value.

  • Set both EWS and Exchange host

  • Set EWS Authorization mode,

    • For Modern Auth, set value to modern_auth​

    • For Certificate based Auth, set value to cert_base

Procedure 

  1. To add new mailbox, go to Email+ Settings → Mail → Accounts → Add , On this screen, type the Email ID of the delegated or shared mailbox.
  2. If the email search result is successful and the user has a permission to access the account being searched, then the "Add" button becomes available and the user can add the Shared Mailbox.

For more information on supported configuration on shared mailbox, see Ivanti Email+ configurations supported for Delegated and Shared Mailbox section Delegated mailbox.​