Configuring Incident Reporting Integrations

You can integrate Monitor with incident reporting modalities such as Salesforce, ServiceNow, and Incident via Email.

To configure incident reporting integrations:


  1. Click Settings.

  2. Click Incident Reporting.

  3. Select the desired reporting integration modality, Salesforce, ServiceNow, or Incident via Email.

  4. Configure the fields corresponding to the selected incident reporting modality.

  5. Click the ON button corresponding to the selected incident reporting modality.

  6. Click Save.

Configuring Salesforce

  1. For the Salesforce email field, use your email registered with Salesforce.
  2. For the User and Password fields, use the credentials for the application on

Configuring ServiceNow

  1. For the Servicenow URL field, use the following URL, substituting your domain for <CUSTOMER_SUBDOMAIN>:


  2. Use your ServiceNow credentials for the User and Password fields.

Configuring Incident via Email

  1. For the Email field, enter the email address of the administrator of the third-party system in which to generate an incident. Ensure that the email id you specify is configured to create an incident on the incident system.

  2. Ensure that you have set up the SMTP alert notifier, as described in Configuring Alert Notifier Integrations.