Logging and enhanced logging for iOS clients

If iOS device users experience issues with the MobileIron Go client, they can reproduce the issue and send the logs to their administrator. Enhanced Logging encrypts the logs for safe transport to the support Admin.

NOTE:

This feature is for troubleshooting, and is disabled by default.

Sending MobileIron Go logs to MobileIron Support

Procedure 

1. Open MobileIron Go.
2. Tap Settings.

3. To enable debug-level encrypted logging of your phone information, tap Enhanced Logging.

   If you do not require encryption, make sure Enhanced Logging is toggled off.

4. Reproduce the issue on the device.

5. Go back to MobileIron Go, and tap Settings > Send MobileIron Go Logs.

   Select a method to send the log information to MobileIron support. Options include email, SMS, AirDrop, and others.

6. Enter a support address and tap Send.