Connections from managed devices

Typically, devices register with a Ivanti Neurons for MDM, which provides the devices with the configurations that allow users on the devices to access backend resources.

To view the users on managed devices that connect to your ActiveSync server or any other backend resource through Standalone Sentry, in Ivanti Neurons for MDM, go to Devices, click on a device name, then click on the Sentry tab. Information displayed on this page is updated when Standalone Sentry syncs with Ivanti Neurons for MDM.

Each unique combination of user (email account) on the device and app connecting to the backend resource displays as a separate record in the in the Sentry tab. If there are multiple accounts on the device, then each User is listed. If multiple apps are being used, then each app (User-Agent) is displayed as a separate record.

Information displayed in each record for a connection from a managed device.

Taking action on a record for a connection from a managed device.

Information displayed in each record for a connection from a managed device

The following table describes the information displayed for each record in the Ivanti Neurons for MDM in Devices > Sentry.

Table 10.   Information displayed for Standalone Sentry connections

Column

Description

User

The device user.

Sentry Hostname

The Standalone Sentry hostname through which the device is connecting with the ActiveSync server or the backend resource.

User-Agent

The app connecting to the backend resource.

This could be the email app or any other app connecting to the ActiveSync server or backend resource.

Version

The app version.

Bundle Id

Bundle Id of the app connecting to the backend resource.

Status

Indicates whether the device is Allow or Block.

The status for a connection is blocked if the device is out of compliance.

Actions

Administrators can Allow, Block, or Delete a record.

Taking action on a record for a connection from a managed device

Actions applied on a Standalone Sentry connection record only impacts the user associated with the app in that record. The user using another app or the same user on another device is not impacted. The only action you can take on a record is delete.

Deleting a record removes the record from the list in Devices > Sentry. However, if the device attempts to connect to the backend resource

Procedure 

1. In Ivanti Neurons for MDM, go to Devices > Devices.
2. Click the name for a record.
3. Click on the Sentry tab.
4. Click Delete for the record you want to delete.