Multiple email account support

Standalone Sentry and Integrated Sentry support multiple email accounts on the same device for the following use cases:

•The device user requires access to another user’s email account.

•The device user is a member of a group and requires access to the group’s email account.

Consider the following before setting up multiple email accounts

•ActiveSync server: The email accounts must exist on the same type of ActiveSync server. Standalone Sentry does not support syncing email accounts that are on different types of ActiveSync servers, for example, an email account on a Gmail server and another account on an Microsoft Exchange server, on the same device.

•Security policy: Since security policies are applied to the device, if the device is not in compliance, all ActiveSync email accounts on the device are blocked. If the same email account is available on a second device that is in compliance, the user of the second device continues to have access to the email account.

Whether the security policy or the ActiveSync policy takes precedence depends on the device. There are no changes to this behavior.

•ActiveSync policy: We recommend applying the an ActiveSync policy to only one email account on the device. If multiple email accounts are configured on a device and a different ActiveSync policy is applied to each account, it is difficult to determine which ActiveSync policy is applied to an email account.

•Device: The device must be registered on MobileIron Core.

Only Android Email+, the iOS native email client, and the WP8.1 native email client are supported.

•User: The user of the email account, must be registered on Core. If the user is not registered, do one of the following:

Create a local user account for the user. For instructions on how to add a local user account, see “Adding Local Users in Admin Portal” in the Core Device Management Guide.

Alternately, log into the User Portal with the LDAP credentials for the user. For more information on how to log into User Portal, see “User Portal” in the Core Device Management Guide.

Adding multiple ActiveSync accounts to a registered device

For detailed information, see “Adding multiple ActiveSync accounts to a registered device.