Unmanaged connections

Sometimes users can access backend resources through Ivanti Standalone Sentry from devices that are not managed by Ivanti Neurons for MDM. In these cases these connections are displayed in Devices > Unmanaged Connections.

Information displayed in each record for a connection from an unmanaged device

The following table describes the information displayed for each record in the Ivanti Neurons for MDM in Devices > Unmanaged Connections.

**Table 11.** Information displayed for connections from unmanaged devices
Column	Description
User	The device user.
Connection Source	The device type from which the connection is made.
ActiveSync Id	ActiveSync Id of user connecting to the backend resource. Only connections to the ActiveSync server can be from unmanaged devices.
Override Action	Displays the Action taken on the unmanaged connection by the administrator. The actions displayed are Allow or Block.
Status	Indicates whether the device is Allow or Block. The status for a connection is Allow if the Allow unmanaged devices to receive email and data setting is enabled or the connection was previously allowed by the administrator, and Block if it is disabled.
Created At	The date and time the connection was created.
Sentry Hostnames	The Ivanti Standalone Sentry hostname through which the device is connecting with the ActiveSync server or the backend resource.

Taking action on a record for an unmanaged connection

Actions applied on an Ivanti Standalone Sentry connection record only impacts the user associated with the device in that record. The user using another app or the same user on another device is not impacted. You can take the following actions on connections from unmanaged devices:

•

Allow: Apply the action on a record that was manually blocked or blocked by configuration. Allows the user on the device in the record to access the ActiveSync server.

•Block: Blocks the user on the device in the record from accessing the ActiveSync server.

•Delete: Deleting a record removes the record from the list. However, if the device attempts to connect to the backend resource it is allowed or blocked depending on whether the Allow unmanaged devices to receive email and data setting is enabled or disabled.

Procedure

In Ivanti Neurons for MDM, go to Devices > Unmanaged Connections.

Select a record on which you want to take action.

Click Action and select the action to apply.