Updating Standalone Sentry software

If you are upgrading using a URL and not using the Default setting, use the CLI upgrade method. See Upgrading using CLI.

Before you begin 

See the Standalone Sentry Release and Upgrade Notes for release specific information.

Procedure

  1. In Sentry System Manager, go to Maintenance > Software Updates.
  2. Software Version: Check the Standalone Sentry version.
  3. Set up the Software Repository Configuration.
    1. Enter the credentials assigned by Support.
    2. For URL, Default is selected.
    3. Click Apply.
    4. Click OK to dismiss the success popup.
  4. (Optional) If you are using a proxy server to support.mobileiron.com, set up Software Repository Proxy Configuration.
    1. Hostname/IP: Enter the proxy server hostname or IP address.
    2. Port: Enter the port number on the proxy server for Sentry.
    3. (optional) If needed, enter the credentials for the proxy server.
    4. Click Apply.
    5. Click OK to dismiss the success popup.
  5. Click Check Updates.
    The available updates are listed.
  6. Click Download Now if you want to download the update now and complete the installation at a later time.
  7. Refresh the screen and click Check Updates.
    After the download is complete, the status for the update changes to Downloaded.
  8. Click Stage for Install when you are ready to install.
    If you had already downloaded the selected update, the system stages the update for installation.
    If you did not previously download the selected update, it is downloaded and staged for installation.
    After the software update has been staged for installation, the status for the update changes to Reboot to Install. You can now install the update by rebooting the system. If the status of an update is not Reboot to Install, rebooting the system will not install the update.

  9. Click Reboot in the left navigation pane to install the software update.

After you upgrade Standalone Sentry, in the Core Admin Portal, go to Settings > Service Diagnostics, and click Verify for the Standalone Sentry. This action immediately updates the Standalone Sentry version in Core. Otherwise, the Standalone Sentry version in Core is updated at the next sync.

Verifying that the upgrade is complete

The following allow you to verify that the Standalone Sentry update is complete.

Procedure 

1. In Standalone Sentry System Manager, go to Maintenance > Software Updates.

Confirm that the version displayed is the current version.

2. In Standalone Sentry System Manager, go to Troubleshooting > Service Diagnosis.

Confirm that status for the services listed shows Success.

3. Enroll a test device and validate email flow by sending and receiving email on the device.

Software update status

The following tables describes the status shown for each software upgrade:

Table 49.   Software upgrade status

Status

Description

Not Downloaded

The update is not yet downloaded.

Next Step: Click Download Now or Stage for Install to download the update.

Download in progress

The download is in progress. Refresh the browser to update the status.

Downloaded

The software update has been downloaded.

Next Step: Click Stage for Install to stage the update for installation. The software update must be staged before installing.

Reboot to install

The software update was successfully downloaded and update is staged for the installation.

Next Step: Click Reboot in the left navigation pane to install the software update.