Emailing debug logs

To debug issues in the app you can email the debug logs from the app to a valid email address.


1. Launch the Tunnel app.

Figure 1. Launch Tunnel app

2. Click Email Debug Info.

Figure 2. Email debug info

3. The default email app is launched. If a default app is not selected, you are asked to choose the email account you want to use.

The To address is auto populated if the support email address is configured in the Tunnel VPN profile. The email also contains the path to the log file on the Windows 10 desktop.

Figure 3. Attach Tunnel debug log file

4. Navigate to the path shown in the email to attach the log file to the email and send.